As the XaaS (Anything as a Service) landscape continues to gain steam, the consolidation of multiple cloud platforms is becoming increasingly popular. Today’s teams rely on many cloud-hosted tools to stay productive in a hybrid and remote working landscape. This makes investing in solutions like UCaaS and CCaaS an essential step in digital transformation.
For many vendors, the convergence of cloud environments represents an excellent opportunity to provide companies with a single pane of glass environment for communications. As such, we’re seeing more comprehensive solutions emerging to unify the contact centre with the back-end communication space.
If you’re looking for a way to bring your UCaaS and CCaaS investments together, the following reviews will offer an excellent insight into some of the most popular products available.
Vonage for Microsoft Teams
Microsoft Teams has quickly emerged as one of the go-to solutions for business leaders, creating an all-in-one hub for the virtual workforce. Teams is a central environment that offers both collaborative tools and productivity features; Teams helps staff stay productive anywhere. The solution also comes with access to a range of UCaaS solutions through Microsoft and direct routing partners.
Vonage for Microsoft Teams adds the power of Vonage Business Communications into the Microsoft ecosystem. The service comes with a range of contact centre components ideal for those who want to bring elements of the CCaaS landscape into Teams. You can leverage visual voicemail, click-to-dial VoIP functionality and more within Teams.
Our Vonage for Microsoft Teams review offers a behind-the-scenes look at all the features of this powerful addition to the Teams space, including insights into pricing options. Check it out to learn more about expanding your Teams investment.
ComputerTalk for Microsoft Teams
Another excellent option for companies with an existing investment in the Teams ecosystem, ComputerTalk brings UCaaS and CCaaS together in a familiar environment. As a dedicated Microsoft Teams partner, ComputerTalk has years of experience working with Microsoft technology to empower modern business users.
The ComputerTalk integration for Teams comes with many powerful features you wouldn’t find on other essential contact centre solutions, including customer surveys, team monitoring, and real-time reporting. You can even integrate the entire environment with other tools your staff uses daily, like Salesforce and Zendesk.
This comprehensive ComputerTalk for Microsoft Teams review will show you precisely what you can get by adding new CCaaS functionality to your Teams environment using the “Extend” model. We cover all the top features, from mobile connectivity to recording and transcripts.
Mitel MiCloud
Delivered by a major vendor in the communications space, Mitel MiCloud is one of the most comprehensive communications platforms on the market today. The solution comes to everything you need for unified communications, including management tools, voice messaging, web and audio conferencing, and call recording capabilities.
You’ll also find a varied selection of contact centre tools included in the kit. You can build a valuable ecosystem for tracking calls and managing customer conversations. CRM integrations and a powerful automated dialling system for outbound discussions are available. There’s also a great reception console for agents to organise customer discussions.
In our Mitel MiCloud review, we’ll show you all the features you can get from MiCloud as a tool for connecting UCaaS and CCaaS capabilities. We even take a look at the differences between the desktop and mobile clients for the app.
NEC Univerge Blue
A pioneer in the world of synergising UCaaS and CCaaS solutions, NEC introduced Univerge Blue to align teams and improve productivity. The all-in-one environment links collaboration features like team chat and video conferencing with standard CCaaS tools. You can access numerous enterprise-level calling features, phone transfer, call routing, and integrations.
NEC Univerge Blue can integrate with your Microsoft Teams instance and provide an omnichannel environment for calls with text, video, phone, and chat. There’s also an easy environment for building automated workflows, so you can boost the efficiency and productivity of your workforce by reducing the number of repetitive tasks teams complete each day.
Univerge Blue comes with custom agent status insights, video conferencing, and virtual PA support. You can learn more about the full environment by reading our end-to-end review of the Univerge Blue technology here.
8×8 XCaaS
8×8 combines all kinds of communication technology solutions into a single environment with the XCaaS ecosystem. Officially launched in 2021, this service eliminates communication silos by combining customer experience and employee experience in one pane of glass. The technology comes with contact centre capabilities for both inbound and outbound interactions, as well as business phone services.
Like many of the leading vendors of all-in-one cloud platforms, 8×8 also provides teams with the tools they need to empower a distributed workforce, such as team chat experiences and video conferencing tools. There are also fantastic CPaaS APIs so that you can implement various new features for chat, voice analytics, and more.
In our 8×8 XCaaS review, we’ll tell you everything you need to know about this unified landscape and the benefits it offers modern teams.
Avaya OneCloud
Another powerful option for businesses in the cloud ecosystem, Avaya’s OneCloud technology, is an all-in-one ecosystem for communications. You can access voice, video, and data in the same space and robust contact centre capabilities. OneCloud is a highly scalable and flexible platform, ready to integrate with a range of other tools used by today’s business leaders.
The OneCloud technology comes with a host of video conferencing, collaboration, and unified messaging tools to explore. You can also access state-of-the-art security and dedicated mobile apps to keep your staff members connected on the move. Your productivity levels are sure to evolve with an all-in-one space for your contact centre agents and back-end specialists.
In our comprehensive OneCloud review, we discuss all the latest features of OneCloud and the powerful capabilities which set it apart from other UCaaS/CCaaS offerings.
