The certification was awarded to Soft-ex thanks to its innovative Voice Analytics and Digital Billing solution, interoperable with Microsoft Teams
Analytics & Billing as a Service (ABaaS) provider Soft-ex has recently achieved Microsoft Gold Partner status, officially joining an exclusive group of partners enjoying the closest level of collaboration with Microsoft. The Gold status demonstrates Soft-ex’s best-in-class UC Voice Analytics and Digital Billing capabilities with Microsoft Teams, as well as the company’s commitment to excellence when it comes to implementing value-add Microsoft solutions.
״We are thrilled to be named a Microsoft Gold partner and look forward to deepening our relationship with both Microsoft sales teams and channel partners,” says Soft-ex CEO Ian Sparling.
So… what does this effectively mean for the Soft-ex-Microsoft collab?
For Soft-ex, the Microsoft Gold status exposes the company’s solutions to Microsoft sales teams and channel partners globally, which helps all parties identify and actualise mutual business opportunities, as well as contribute to customer success.
The transition to remote and Hybrid work during Covid has created a major increase in the global adoption of Microsoft Teams by both enterprises and individual end-users. With over 270 million active users to date and over a billion calls done via Teams Phone every month, it’s undoubtedly one of the most popular UC platforms in the world. This surge in popularity naturally creates a demand for interoperable solutions that complement the Teams platform in various areas; two of the most critical of which are advanced Voice Analytics and Digital Billing.
Enter the Soft-ex solution. The company’s comprehensive ABaaS solution helps enterprises and MSPs optimise adoption, performance, infrastructure, and costs, as well as improve customer experience with self-serve digital billing capabilities.
Soft-ex’s solution fills a gap in deep visualistion off-the-shelf analytics for Microsoft. Other than offering dynamic widgets, it also interfaces with SBC & SIP providers for end-to-end visibility and provides reporting on customer call journey sequencing; and can be implemented to facilitate transitions from hybrid platforms to a pure Microsoft infrastructure.
“We’re extremely excited to have our solution identified by Microsoft as an innovative tool for optimising the Teams Voice experience,” shares Sparling.
“Microsoft has defined 2022 as ‘year of the phone,’ and we’re proud to be collaborating with them on enhancing our joint customers’ digital experiences. We look forward to seeing what else this collaboration can bring about”
To learn more about the Soft-ex solution, visit the company’s website.