As the UCaaS Market Sees Growth of 29% a Year, Who is Leading the Charge?

Rebekah Carter

The UCaaS market continues to surge forward with phenomenal growth

As the UCaaS Market Sees Growth of 29% a Year, Who is Leading the Charge?

It’s hard to argue with the growth of the UCaaS market lately. As more companies than ever before begin to recognise the need for unified communication strategies to bring dispersed groups and teams together, Unified Communications as a Service has seen an incredible boost in adoption around the globe.

According to data gathered by the Synergy Research Group for Q2, the UCaaS market is seeing an annualised growth rate of about 29%, as significant adoption drives the sector forward. Retail-based services in the UCaaS space currently account for over 80% of the market overall, while the segment for smaller wholesale solutions continues to grow stronger at a level of around 45%.

In total, the UCaaS space is delivering revenues at over $400 million each quarter, and around $2 billion per year. Currently, the market leader is RingCentral, based on subscriber counts and quarterly revenues, followed quickly by 8×8, Mitel, BroadSoft, and Vonage.

The Players Leading the UCaaS Market

According to Synergy, the UCaaS market is defined by communication service providers that develop and host their own Cloud Communications solutions, allowing for integrated UC application stacks and PSTN connectivity. On the other hand, service providers that access third-party strategies for call control such as Cisco HCS or BroadSoft BroadWorks are classified as “Hosted PBX” by Synergy, which means that they’re excluded from the UCaaS market analysis.

At present, the UCaaS market is largest within the United States, accounting for about 81% of Q2 2017 revenues overall. However, the UK and Germany follow closely behind, as UCaaS strategies deliver more cost-effective, and convenient communication systems for people around the world.

Synergy has noticed that in recent months, the adoption of UCaaS has accelerated drastically, emerging from a solution reserved mostly for small businesses, into an option for larger enterprise businesses with more than 100 to 1000 seats.

Moreover, Fuze has recently been recognised as having the highest number of UCaaS worldwide subscribers in enterprises with over 1,000 employees.

Assessing Market Growth

For Synergy, the pattern for UCaaS market growth can be broken down into three spaces, UCaaS Retail, Cloud Comms, and UCaaS Wholesale. The leaders for each y are:

  • UCaaS Retail: RingCentral, 8×8, ShoreTel, Vonage
  • Cloud Communications: Cisco, Mitel, Avaya
  • UCaaS Wholesale: BroadSoft, RingCentral, Mitel

Synergy is known throughout the world for providing high-quality market data on both Cloud and IT-related industries, including information on vendor revenues by region and segment. With their careful evaluation of market growth, Synergy hopes to help decision makers come to more strategic choices about their future in the communications world.

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