Nextiva, a business communications company committed to helping organisations manage their communication strategies, recently announced a new solution. The Nextiva Business Suites strategy combines essential business communications with customer experience management tools. Intended for organisations of any size, these Business Suites will help brands to manage their customer engagement and communication environments in a single-pane-of-glass environment.
Nextiva Business Suites promises to disrupt the UCaaS industry by combining state-of-the-art phone services with powerful prospecting, engagement, and customer management tools. The solution will allow businesses to deliver a more integrated and unified customer experience solution.
Exploring Nextiva Business Suites
The launch of Nextiva Business Suites introduces Nextiva’s new Business Communication Suite and Customer Relationship Suite. On all services, Nextiva customers will be able to access the benefits of the NextOS platform, a single-pane-of-glass environment that provides easy and streamlined communication any engagement channel.
The Nextiva Business Suites with NextOS include customer engagement and productivity tools that deliver artificial intelligence and automation. What’s more, the integrated set of tools in the NextOS platform captures data from every interaction, surfacing crucial information to everyone in the organisation, while enabling companies to manage and track the customer journey.
Delivering Exceptional Customer Experience
According to the CEO of Nextiva, Tomas Gorny, customer expectations are rising all the time, and today’s companies need to make sure that their technologies aren’t siloed if they want to address new demands. As customer demands continue to evolve, businesses need a complete and unified view of the buyer journey, so that they can deliver more meaningful and relevant experiences.
Nextiva aims to transform the next generation of communication and customer engagement solutions, by providing users with tools that allow for real-time management of the end-to-end customer journey. The launch of Nextiva Business Suites will take Nextiva a step closer towards their goals.
