The global launch of Operator Connect for Microsoft Teams makes Microsoft voice services available to new customers worldwide, and when combined with NUWAVE’s iPILOT for on-demand provisioning, the combination is a powerful and straightforward solution to deploy, manage and operate your entire voice solution for Teams.
Voice for Teams: The final challenge of cloud transition
Operator Connect allows customers to manage their numbers and users directly inside of the Microsoft Teams Admin Center, and a relationship with an operator such as NUWAVE can be initiated directly from the Teams admin center.
Thanks to Operator Connect being a fully cloud-based solution, it eliminates the need for organizations to buy and maintain their own hardware with the added benefit of higher quality voice due to the carrier’s direct connection to the Teams platform via the Microsoft Azure Peering Services (MAPS). NUWAVE’s iPILOT goes beyond just the global voice network services and enables key lifecycle management and automation that is unique to their platform.
“The solution you choose to deploy in your organization depends on the complexity of your voice ecosystem.” explained David Spears, NUWAVE’s Chief Product Officer. “Operator Connect for Microsoft Teams offers a higher quality service and voice through Direct Peering through MAPS, while Direct Routing is often better suited to serve a more complex integration with existing on-premises equipment and infrastructures.”
IPILOT – supporting smooth OC transition, from any starting point
“NUWAVE’s passion for driving a simplified customer experience and their highly reliable voice services made NUWAVE an easy addition to Operator Connect for Microsoft Teams. The level of integration and automation that Nuwave introduces aligns with our vision for realizing the potential vision of Operator Connect”, stated Mattia Tocco, Product and Business Leader at Microsoft.
NUWAVE’s offer for Operator Connect comes bundled with iPILOT, NUWAVE’s provisioning platform which offers a cloud platform to support the entire Teams Phone lifecycle including migration, deployment, capacity management, support, analytics, and integration. iPILOT’s automation and simplicity allows you to be up and running with full calling capabilities in minutes and it can automate and deploy both Direct Routing and Operator Connect calling plans.
“Our solution for Operator Connect with iPILOT gives NUWAVE a unique position in this market,” Spears continued.
“Our Operator Connect offer enables our customers to use an expanded range of additional features offered through iPILOT that allow for the simple, single pane of glass automation that is needed to solve for the entire deployment, management, and support voice lifecycle”
NUWAVE’s offer for Operator Connect is identical to their Direct Routing offer. An all-in-one per user per month plan (Unified Voice), combines iPILOT with NUWAVE’s voice network service, for an out-of-the box unified calling solution. But there’s also flexibility with a build-your-own (Call Path) shared minute pool which can be tailored to fit organizational needs.
For those that missed the recent, in-depth live session highlighting the differences between Operator Connect and Direct Routing, check out the webinar conversation between Mark Bunnell, COO/Founder of NUWAVE and Jim Burton, Co-Founder of BC Strategies. You can also learn more at about iPILOT and try it out for free for 30 days to see the power of NUWAVE for Operator Connect in your own business.
