Pragma Continues to Upgrade and Expand

Pragma strengthens cloud offering and achieves new goals

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iPECS-35-Pragma
Unified Communications

Published: March 11, 2020

Rebekah Carter - Writer

Rebekah Carter

Dedicated Unified Communications partner for Ericsson-LG in the UK, Pragma, has achieved some fantastic targets this year. The company recently launched its Cloud 3.5 solution, a significant update that delivers support for the new 1000i IP phones. The solution also comes with an automated provisioning service for IP phones along with an updated series of features that are geared to assist Pragma’s channel partners as they strengthen their customer offering.

Among the updates involved in iPECS Cloud 3.5 is the arrival of a free auto-provisioning solution for IP phones which will help partners to reduce the number of touchpoints required to establish new customers in the cloud. This capability will reduce the amount of time resellers spend on-site, while allowing for smoother transitions for end users.

According to the Product Marketing Manager for Pragma, Andy Herring, the company is very excited to be launching Cloud 3.5, and they’re excited that this move will help to transforming the provisioning journey for partners.

Creating a Solution that Stands Out from the Crowd

The upgrade to iPECS 3.5 will help Pragma to further differentiate itself from the various provisioning services and third-party solutions already in the channel. Marketing and Sales Director for Pragma, Will Morey, said that the company is delighted to be delivering even more value to reseller partners through the launch of the new cloud offering. This update will kickstart the exciting product roadmap that Pragma has planned for 2020.

As well as making provisioning into a simpler process for resellers, the Ericsson-LG enterprise and Pragma team have worked together to maintain the traditional telephony functionalities that end-users and partners adore. This ensures that the transition can be seamless from an end-user perspective. The team at Pragma are simultaneously working on launching a new Cloud-based contact centre and mobile solution going forward.

If that wasn’t enough, Pragma is also working on helping its comms resellers to tackle the challenge involved in maintaining recurring revenue. The transition from ISDN to SIP can be difficult for partners, which is why Pragma is delivering mass-deployable web listings solutions. This helps partners to grow their monthly billing revenues significantly.

Achieving 3 New Awards from Ericsson-LG

It’s clear that Pragma’s efforts in the current landscape are having a positive impact on not just their resellers, but also their relationship with Ericsson-LG too. The company was recently awarded three separate accolades at the Ericsson-LG partner conference this year. For the fourth time since the operations began in 2012, Pragma received the Global Partner of the Year award from Ericsson LG, while the technical team for the company also received Technical Team of the Year for the third year in a row.

According to Will Morey, the company is thrilled to be recognised once again as Ericsson-LG’s global partner of the year. This award is a testament to the hard work that has been implemented by the Pragma team, as well as the fantastic relationships that Pragma continues to build with resellers. These factors allow the company to consistently grow the market share that Ericsson LG has in the current UK market.

Additionally, winning the Technical Team of the year award for another year also shows the dedication that the team at Pragma has, as well as their commitment to excellent service. Pragma achieved a 114% growth in cloud seats over the last year.

Celebrating the Next Step Forward

The arrival of the new version of iPECS, as well as the selection of awards that Pragma has won at the Ericsson-LG event this year, highlights the fact that the company is moving solidly in the right direction for growth. The Pragma team and its reseller partners are progressing at an incredible pace when it comes to delivering fantastic cloud solutions to customers through the Ericsson-LG portfolio.

According to the Global and Marketing Sales VP at Ericsson-LG, Ahed Alkhatib, the Pragma team is a crucial global partner for Ericsson-LG. The recent awards that the company won, as well as the company’s decision to implement a new and updated cloud solution demonstrate the ongoing success of the brand. With the exciting product roadmap to look forward to in 2020, Ericsson-LG is confident that Pragma and its reseller partners will accelerate to even greater heights in the year ahead.

 

 

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