Webex and Instant Connect Link Frontline and Remote Workers

Webex and Instant Connect aim to make communication between workforces easier

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Webex and Instant Connect aim to improve communications between frontline and office workers
Unified CommunicationsLatest News

Published: September 20, 2022

Ryan Smith

Technology Journalist

Webex and Instant Connect’s push-to-talk application can connect frontline workers to their colleagues in the office or remote working.

The solution is designed to improve communication for fast-moving workforces and improve day-to-day operations.

The companies have developed the app for industries such as manufacturing, mining, energy, sports, events, utilities, and more.

Wes Wells, Product Director at Instant Connect, commented: “The key is any device, any network interoperability, our automated talk channels can run on virtually any voice-enabled device, operating system, or network: LTE/5G, Wi-Fi, radio, IP.

“This unified voice environment gives Webex subscribers a direct, unbroken line of communication with frontline workers for the first time.”

The app works by connecting an unlimited number of subscribers who can use any device that they wish to create group talk channels within the software.

Voice, data, alerts, IoT workflows, and other information can be shared with interoperability across any device and network via the push-to-talk platform.

When the task is complete, the software will shut down the group talk channel to allow members to focus on other tasks.

Alyson Hoagland Pace, Director of Strategy and Partnerships at Cisco, added:

“Solutions like this show how older legacy technology can co-exist with newer IP networks to provide hybrid work solutions across many different sectors and applications.”

Earlier this year, Webex launched Webex Go to allow users to link their Webex contact details to their carrier plan, enabling calls using their device’s native dialer over a cellular network.

It converts your smartphone into a business telephony device without a separate softphone application.

With Webex Go, users can reduce their reliance on desk phones while benefiting from their organisation’s enterprise voice solution features.

Users may utilise this technology to integrate their Webex Calling business line directly onto their mobile phones, saving them from carrying multiple devices.

 

 

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