Telecoms service provider Zen Internet has made several changes to its senior leadership team as part of its five-year strategic plan to become a £200m-revenue business.
Steve Warburton, who is MD for Zen’s Partner Division will take on responsibility for Zen Retail, overseeing the growth strategy for residential and small business customers.
Also being promoted from within are Dave Barber and Paul Sinclair who move into the newly created roles of Portfolio Management Director and Marketing Director, respectively.
Barber has spent two decades with the company and moves into his new role from his most recent position as Head of Product at Zen. As Portfolio Management Director he will be responsible for portfolio strategy, product development, and be accountable for relationships with key suppliers.
Sinclair has been with Zen for three years and moves into his new role from his position as Head of Marketing. As Marketing Director he will oversee brand development, PR, data management and insight, as well as the company’s growing relationship with CityFibre.
Zen has also tapped former TalkTalk exec Dean Burdon to join the firm as its new Customer Experience Director. He will be responsible for the company’s activity across provisioning, onboarding, technical support, customer service, and customer engineering.
All three will join Zen’s Executive Committee with immediate effect.
“Promoting two senior managers to the Executive Committee demonstrates the emphasis we place on developing internal talent within the business. The expansion of Steve’s existing responsibilities is a testament to the success he has already enjoyed, with his colleagues in the Partner Division, in building a fast-growing business serving our channel partners,” stated CEO Paul Stobart.
“Where appropriate, we will continue to bring in fresh talent to give the team additional bench-strength, and Dean is a great example of someone who brings us invaluable experience as well as a passion for the customer that is a match for our own. Dave, Paul, Steve, and Dean are already making a significant impact in their new roles and will undoubtedly help us achieve our strategic goals and ambitions.
“We have an ambitious plan to drive growth across ultrafast, cloud and communications, with the aim of more than doubling our revenue to £200m over the next five years. Our people-first ethos, our passion for the customer, and our determination to do the right thing by all our stakeholders, including our people, customers, suppliers, our local communities and the environment, sets us apart, we believe, from others in the market”
