The ability to analyze and gain insights into voice and calling usage is a fundamental capability for optimized management of enterprise communications. Organizations that utilize Cisco CUBE as Session Border Controllers (SBCs) have relied on on-premises solutions like Variphy’s CUBE CDR reporting and analytics to gain in-depth knowledge on their CUBE router traffic. Now, with CUBE CDR analytics in Variphy Cloud — which is integrated with other platforms supported by Variphy, including Microsoft Teams, Webex Calling, and Zoom Phone — organizations can access the same powerful analytics capabilities for their cloud environments.
There are significant benefits for enterprises. “Cloud-based access provides flexibility and scalability to IT teams, enabling them to monitor and analyze call data remotely,” explains Layne Hoo, CEO of Variphy.
“CUBE analytics in Variphy Cloud is designed to help decision-makers gain insights regardless of location, facilitating faster responses to call traffic patterns, potential bottlenecks and emerging trends.”
There are four key areas in which the cloud approach delivers advantages. CUBE reporting and analytics, available in Variphy Cloud, delivers granular call details to help enterprises go beyond user-based metrics. The solution enables IT teams to access CUBE CDRs before calls are distributed across departments, so voice engineers and IT leaders who need visibility into initial call stages can make data-driven improvements. This helps them to optimize call flow and address potential bottlenecks while the more granular call detail reporting supports compliance, auditing and troubleshooting.
Variphy’s analytics cover critical data points including identification of peak busy hours, maximum concurrent traffic and Dial Peer usage patterns, all of which provide insights to optimize call routing and can inform staffing and capacity decisions. Dial Peer usage reporting, a feature to allow teams to see which dial peers are handling the most traffic, provides insights into how calls are distributed and which peers may need adjustment or expansion to handle growth.
