Verint, a global leader in solutions for Actionable Intelligence and customer engagement strategies, recently announced a new achievement. The company officially appears in the highly sought-after Magic Quadrant by Gartner, for the CRM Customer Engagement Centre report. The MQ was published on the 11th of June 2019, highlighting some of the companies with the most to offer in the customer experience space.
The Verint brand wasn't just recognised by the latest Gartner report, the research and advisory firm also highlighted Verint as a leader in its Magic Quadrant for Workforce Engagement Management earlier in the year too. The inclusion in multiple magic quadrant reports helps Verint to stand out as a real competitor in the customer engagement and optimisation space.
In the June report on Customer Engagement, Verint was evaluated on 15 criteria in the ability to execute and completeness of vision demonstrated in its Engagement Management solution - a component of the full Customer Engagement portfolio.
Modernising and Simplifying Customer Engagement
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Gartner MQ Customer Engagement 2019 - click to enlarge[/caption]
More than 10,000 companies in over 180 countries currently rely on Verint to deliver intelligent solutions to their customer engagement strategies. The Verint solutions analysed by Gartner this year are intended to automate and simplify customer engagement by helping companies to strike a perfect balance between improving operational efficiency and elevating customer experience. Both assisted, and self-service channels are supported by the solution.
