Customer engagement company Verint just announced a new set of integrations with Microsoft Teams. The recording integrations help businesses in a myriad of industries to capture, retain, analyze, and retrieve all communications from Microsoft Teams calls and meetings including voice, chat, online meetings, screen sharing, etc. Compliance, as you know, doesn't stick to email and phone conversations.
The implications of compliance regulatory legislation like GDPR extend well into collaboration apps where often, sensitive customer data are transferred. COVID-19's presented no shortage of challenges for unified communications and collaboration vendors that now support millions of first-time customers in regulated industries such as healthcare, government, and non-profits. Head of Technology, Capital Home Loans, Andrew Parker, said the financial services provider's leveraged the technology to deliver MiFID II and PCI compliance to the Teams platform, adding it's helped them out a lot:
“We wanted to benefit from the flexibility of the cloud-based delivery model, which has already helped us deliver on key strategic initiatives, reduce business risks, as well as increase our agility”
Verint showcased its Microsoft Teams integrations at this year's virtual conference, Verint Virtual, which focused on customer engagement. Held on May 20-21, the free two-day event comes as a direct consequence of the novel Coronavirus, which forced the customer engagement company, as well as others, to take this year's event to a digital audience.
[caption id="attachment_28948" align="alignright" width="186"]
Andrew Parker[/caption]
Also at Verint Virtual, the company announced the winners of the Verint Award. Navy Federal Credit Union, U-Haul, and Vera Bradley took top accolades in a competition that recognizes individuals and, organizations that deploy Verint solutions to meet 'Key metrics," demonstrate innovation, and the willingness to achieve customer engagement excellence given the current work climate.
