Virsae and their flagship product, Virsae Service Management (VSM), provides an innovative unified communication software management solution that helps businesses perform to the best of their potential.
As the original developers of Avaya Contact Centre Express, a platform that was installed in over 3000 contact centres in 84 countries, VSM is the product of years of experience in the field and is a key player in the global unified communications service management market.
With this in mind, here is an overview of VSM that lists what it can do and why it can drastically help improve the performance and efficiency of unified communications systems.
What can it do?
Unified Communications have been proven to increase staff productivity, cut cost and provide a greater experience for the customer – but they can only do this if they remain up and running around the clock. With Virsae VSM, support desks are given an Availability Manager that is able to increase UC application uptime by searching for faults and automatically resolving 90% of issues without human intervention.
Keeping on top of the relentless changes a UC system undergoes on a daily basis can be very time consuming for an IT manager. VSM’s Change Manager works across multiple applications to provide welcome relief to this problem by automatically capturing all of these changes on a single platform.
Gathering configuration data of UC applications manually puts great strain on service managers. VSM’s Configuration Manager relieves this by automatically tracking and displaying UC configuration management data, thus simplifying the processes of asset management, design and planning within their network.
By automatically managing software version control, VSM’s Release Manager removes risk by ensuring that every UC system is appropriately resourced with the latest software. VSM’s Continuity Manager keeps and automatically stores a copy of the latest configuration so systems can be quickly restored in the event of catastrophic disaster to minimise business downtime.
VSM Capacity Manager enables system administrators to easily forecast system resource needs by granting them instant access to real-time and historical capacity data. Doing so can save customers mountains of cash in unused licences and trunks, or lost business if you don’t have enough capacity.
