Vonage has appointed Kristy Thomas as its new Senior Vice President of Global Channels and Alliances to implement the company’s ‘high-growth strategy’ for indirect routes to market.
- Vonage’s Market Value Drops By $4BN: What Went Wrong?
- Vonage Enhances Voice Engagement With AI-Driven SIP Features
- Vonage, AWS Partner on Comms APIs to Foster Innovation
She will also be responsible for overseeing global channels, such as Technology Services Distributors (TSDs), Independent Software Vendors (ISVs), Software as a Service (SaaS), System Integrators (Sis), Resellers, and hyper-scaler partnerships.
Thomas brings with her more than 20 years of sales and leadership experience to the Voice over Internet Protocol (VoIP) and unified communications-as-a-service (UCaaS) service Vonage.
Reggie Scales, Acting Head of Applications for Vonage, welcomed Thomas to the role: “Kristy is a respected and well-known leader within the Channel space, and I am thrilled to welcome her back to the Vonage team.
“At Vonage, we offer full-service partner programs - from introduction to provisioning to deployment and beyond. Kristy will be instrumental in supporting our partners to continue to “think Vonage first” for every step of their customers’ life cycles.
“Her unrivalled passion for customer experience, technology innovation, and sales strategy will be vital to helping drive and steer our channel strategy, which remains a high -growth, core focus of our overall corporate strategy.”
‘Dedicated to Partners and Customers’
According to Vonage’s related press release, Thomas has “dedicated her career to working with partners and their customers”, which include global businesses looking to release their potential within the ever-changing digital landscape.
Thomas has previously served as a Senior Vice President for Vonage’s contact center and sales teams between 2018 and 2020.
She was a key figure in the company’s acquisition of NewVoiceMedia, the leading contact center provider, as well as promoting a customer engagement framework for transformation within the contact center that helped organizations bolster their customer engagement results.
Scales also commented on Thomas’ successes in her former role: “Kristy made a tremendous impact on our business when she previously served on the sales team at Vonage, not only in the growth of our contact center business but in the way our sales teams support our network of partners.
“We are fortunate and delighted to have her back at Vonage, where she will be an invaluable asset in driving innovation and success for our business, for our partners, and for their customers.”
