Leading cloud communications provider, Vonage, recently announced a new solution for Microsoft Teams. Vonage Business Communications for Microsoft Teams (VBC) provides a host of business calling features, MMS, and SMS messaging for today’s users.
First launched during 2020, enhancements to the VBC offering for Microsoft Teams will support any business with an investment in the Microsoft ecosystem, enabling an opportunity to leverage all the 50 advanced PBX features from VBC within the Microsoft Teams interface. Vonage direct routing means customers can retain existing numbers, minimize costs, and ensure total control of communications with a full collaboration and calling experience in Teams.
The updated Vonage offering also comes with connections to the Vonage contact centre, plus CRM integrations, for an improved approach to customer experience management.
Leveraging the Microsoft Teams Ecosystem
According to Vonage, as the workplace becomes increasingly dispersed, companies need to ensure that employees are empowered to achieve the best levels of productivity. The VBC for Teams offering provides all the benefits of the VBC solution for unified communications, including the SmartWAN SD-WAN solution and Smart Numbers for programmable capabilities.
Users can connect to their system anywhere, from any device, ensuring that team members maintain the enterprise-grade experiences they need. The VBC for Teams solution also gives businesses the ability to communicate and collaborate with customers worldwide, providing an option to use local numbers in over 100 countries.
The SMS and MMS collaboration solution included with VBC for teams means that users can send and receive MMS and SMS messages internally and externally. This system is supported across operating systems and devices for improved connectivity between employees.
Unlocking New Functionality for Teams
Microsoft Teams fans will also access the VBC integration with the Vonage Contact Centre, as well as various business applications. There’s support for integration with up to 10 of the leading CRMs, reducing the need to move between screens and apps to access customer data.
