The collaboration intelligence platform provider saw huge growth in user license sales in the commercial sector from 2020 to present and has eyes on federal clients next.
Earlier this year, Vyopta announced that its partner community grew 75 percent during 2020, with MSP partners growing by 200 percent.
Such growth could easily go unnoticed. Over the last 18 months the COVID-19 pandemic has brought about plenty of headlines boasting the success of collaboration and communication providers, as they grew more than their wildest estimations could have predicted.
The pandemic helped to fuel such growth, but some businesses are founded on an idea that makes exponential growth a certainty rather than a product of circumstance.
It’s not hard to see why Vyopta has become a crucial component for 40 million employees, customers and partners around the world. With employees working remotely, in the office, and in hybrid scenarios, businesses lack actionable data about their workforce’s ability to effectively collaborate across all critical functions such as Sales & Marketing, Customer Services, Research & Development and Manufacturing & Distribution.
“Vyopta helps organisations that are looking to eliminate waste in collaborative work across all business functions, to improve worker productivity from anywhere,” said Alfredo Ramirez, CEO of Vyopta.
“About 50 percent of virtual meetings and calls run into some kind of issue which, in turn, negatively impacts business outcomes such as sales, customer retention, product innovation and much more”
Ramirez said there are three main categories or causes of meeting disruptions: 1) technology issues, such as choppy audio and fuzzy video and not being able to join the virtual meeting or call at the first attempt, creates bad user experiences; 2) people behavior issues, like missing meetings or joining late; and 3) workplace, remote and in the office. Issues such as the work environment does not adequately support virtual collaborative work.
“This is where Vyopta comes in. We provide crucial intelligent monitoring, alerting and analytics to help organisations eliminate many of the issues presented above,” Ramirez said. “We also provide the insights on how to prevent and remediate issues to ensure the right conditions before starting a meeting with virtual participants or a call, as well as the digital experience metrics around the performance of the technology to understand and manage worker experience and performance.”
Transition to Hybrid
According to Ramirez, the transition to hybrid work by most businesses in the spring and summer has been slowed by rising coronavirus cases throughout the world. However, he also said plans are underway to improve the technology within office buildings to smoothly transition into a hybrid working environment for all employees.
