As hybrid work environments continue to become more prevalent, ensuring employee productivity is a major priority for all businesses around the world.
Monitoring and analytics provider Vyopta is a testament to this necessity, servicing companies and organisations worldwide covering a cumulative total of over 40 million employees. Vyopta’s data and analytics monitoring solutions help to ensure workers stay connected and that collaboration technology enables them to do their job while keeping track of data that allows businesses to determine which work environment provides the most productivity.
But where businesses are looking to monitor their IT stack for general efficiencies, federal agencies have vastly different needs and requirements that private companies must satisfy before they can become a vendor.
Cody Bell, Vyopta’s federal account executive, said the many federal agencies’ “must-have” criteria will vary from one department to the next.
“When working with the federal government there are actually a lot of different use cases that all depend on the overall mission of the individual agency that we're serving,” said Bell. “In an enterprise setting or a commercial setting for Vyopta, the goal is about ensuring ROI and quality of experience.”
But for the public-side organisations, Bell said satisfactory performance outweighs most other metrics.
“For federal agencies, it's all about the mission. For example, the Department of Veterans Affairs needs our solution to focus on telemedicine, since they are providing services to veterans across the country, so making sure that they can get access to care easily and with a good quality video call is essential,” he said.
FedRAMP Authorised
Vyopta recently achieved approval in the Federal Risk and Authorisation Management Program (FedRAMP), which certifies that the company meets the strict guidelines in place to do business with government departments.
With this authorisation, Bell said Vyopta can start contributing to government initiatives that many agencies are embarking upon to migrate to the cloud.
“The government is undertaking a big IT modernisation project across all agencies where they're starting to move their services to the cloud,” said Bell. “FedRAMP is a big part of that because it sets the different levels of requirements that solutions have to meet for the government to use cloud-based services.”
This modernisation effort includes rigorous operational and security protocols.
