RingCentral is a US-based cloud communications company founded by Vlad Shmunis and Vlad Vendrow. One of its flagship platforms was RingCentral Office, but this has been rebranded to RingCentral MVP - an all-in-one unified communications app for businesses.
What Is RingCentral MVP? Understanding the All-in-One UC App
RingCentral MVP refers to a messaging, video, and phone solution, with all the features available in a single, unified application. Its provide companies with a robust business telephony system supporting domestic and international calling.
RingCentral MVP has built-in cloud PBX capabilities that organizations can leverage to set up a reliable internal communication system. It also enables collaboration through chat, file sharing, meeting rooms, and other features.
Key Features of RingCentral MVP
The current version of the RingCentral MVP app launched in May 2020, bringing together existing features like telephony with next-gen solutions such as AI-powered video conferencing. The company is constantly updating the platform, and in a recent release, it introduced a slew of features that will simplify productivity for hybrid teams. The key features of RingCentral MVP include:
The cloud PBX module
It offers an enterprise-grade phone solution that eliminates the need for PBX hardware. Companies can use a simple admin interface to configure systems, manage calls, and design the user/caller experience. Its capabilities as a cloud PBX are as follows:
- Auto-receptionist, multi-level IVR, and music on hold
- Role-based access control and user provisioning templates
- Call monitoring, call reports, and audit trail
- Single sign-on, hot desking, and extensions
- Bundled phone numbers
One of the advantages of RingCentral MVP is that it provides organizations with bundled phone numbers as part of the same license. It has a separate RingCentral Global MVP plan that allows organizations to build a presence across countries in North America, Latin America, Asia Pacific, and the EMEA. Its capabilities in terms of phone numbers and calling plans include:
- Free publication of business details in local and national directories
- International inbound numbers in over 70 countries
- 200 available area codes for domestic telephony
- 800, 888, 877, 866, 855, or vanity numbers for toll-free calling
Call management
RingCentral MVP has several features that let organizations customize phone settings and set up automated systems. It streamlines call management for greater productivity and can power a contact center. The product’s call management features serve as the foundation for RingCentral’s AI-powered omnichannel contact center solution, which has integrated MVP. Its capabilities for call management include:
- Answering rules to route calls
- Call forwarding, call flip, call park, and call screening
- Automatic call recording and Call logs
- Paging, intercom, shared lines, and presence indication
Team messaging
The M in RingCentral MVP stands for messaging, and this is one of the key features that the platform provides. In addition to a simple IM interface, it supports file sharing and task management. The messaging module also works with other business productivity apps like Google Workspace and Microsoft 365. Here are this module’s key capabilities:
- Public and private teams
- Message bookmarking, keyword-based search, and filter by @mentions
- Internal and external chat communication
- Instant, text, and fax messages from one app
Video conferencing
