The global transition to cloud technology is happening at break-neck speed. As technology evolves and every industry grows more competitive, businesses need communication solutions that allow them to remain agile and innovative. While on-premise solutions still have their appeal for some companies, many organisations have found that cloud-based communication is the best way to maintain flexibility and keep their costs low.
Cloud communications encompasses a wide range of communication solutions, delivered on a flexible basis through the cloud. For instance, your cloud communications strategy might involve a simple VoIP solution, or you may choose a UC service that combines VoIP with video conferencing, instant messaging and more. The underlying feature in all cloud communications environments is the focus on software instead of hardware. Products are delivered over the internet and can be accessed from anywhere, using devices with a web connection.
What is a Cloud Communications Service Provider?
The natural versatility of the cloud makes it a compelling option for companies embracing trends like globalisation and remote working. Already, the UCaaS market is expected to reach a value of $28.69 billion in the next 3 years. On the cloud, organisations can quickly scale their technology up or down to suit their changing needs. There's no need to worry about having a technician come to your business to implement updates or fixes either. All patches and changes are delivered over the cloud.
The people responsible for creating the latest innovations in cloud communications are the "vendors." These are the companies investing in the R&D that makes UC as a service and new technologies possible. A service provider, on the other hand, is an entity that bridges the gap between a vendor and end-user. According to Gartner, cloud communications service providers are:
