COVID-19's forced almost all industries into an abridged version of digital transformation, and all sorts of scenarios never previously thought of, as well as new applications of business communications software are now a reality. A larger number of employees now work from home, many of them, indefinitely, forcing businesses to rethink the way things are done.
Julien Codorniou, VP, Workplace, told UC Today, because of this drastic change, businesses have to prioritize how to keep customers connected and supported, which has a lot of implications, Codorniou added. He believes this could come in the form of reducing employee stress by ensuring accessible remote working policies, checking in on employee morale, and finding ways to help colleagues show solidarity while working from home.
"The features we’re launching today will help organizations manage the impact of the COVID-19 pandemic by connecting employees with each other and the information they need. Right now, the best thing an organization can do is to look after its people”
Workplace from Facebook's latest features include 'Safety Alerts,' 'Q&A Posts,' 'Care Reaction,' 'Profile Frames,' 'Knowledge Library,' 'Draft For,' and 'Campaigns.' Safety Alerts are new to the platform, and let businesses send standalone alerts that update employees on new safety measures, work-from-home-policies, and more. Q&A Posts are too, new to the Workplace platform, and let employees add a vote for queries posed by leadership regarding critical matters.
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Julien Codorniou[/caption]
Care Reaction is another new feature that employees can utilize to express workplace solidarity, it allows users to react with a 'care emoji' to status updates. There's also profile frames, which offer similar value. Among the platform's most useful updates is its 'Knowledge Library,' a searchable and shareable space on Workplace. The space centralizes company data as well as documents like policies, employee handbooks, and benefits information.
Vice President and Head of Workplace from Facebook, Karandeep Anand, wrote in a recent blog post: "Knowledge Library is the new home for key company resources on Workplace, a single place to create, store, and share static content like working from home advice or HR and expenses policies. Employees need access to this kind of information on the go."
Karandeep Anand[/caption]
