Xelion UK has announced the latest round of enhancements in the latest Xelion 7.4 iteration, including single sign-on for Microsoft 365 users and a new reporting pack for automated reports.
Where the chat collaboration tool is being used by workgroups in contact centre environments, for example with WhatsApp integration, wallboard KPI displays can now show the total number of chats (excluding group chats), the number of group chats, the number of unique chat sessions and average number of chats within a chat session
Chat messages can now include thumbnails for images, pdf files and videos. The chat collaboration tool is also now compatible with Xelion apps for Android and iOS devices as well as the Windows-based softphone client.
Xelion 7.4 also has several enhancements to reporting that were requested by customers including reports by user as well as by phone line, meaning that if a user logs onto Xelion from a phone line they do not usually use, their activity is still recorded.
Improvements to expedite provisioning have been added including automatic provisioning of Xelion partner Snom’s range of handsets.
