Zayo and RingCentral have partnered to deliver an advanced enterprise communications offering, Zayo UC+ with RingCentral.
Communications infrastructure provider Zayo is teaming up with RingCentral to offer Zayo UC+ with RingCentral, which encompasses RingCentral's RingEX and RingCX solutions. This shared product is tailored to enhance workforce productivity and improve customer experiences. It seeks to provide enterprises with secure, AI-powered cloud communications and contact centre capabilities.
Sandra Krief, SVP, Global Service Providers at RingCentral, commented:
RingCentral is proud to partner with Zayo to bring our cutting-edge innovations with RingEX and RingCX to their customers across the United States and Canada. With Zayo’s strong history of growth and excellence in key industries, we are delivering reliable communication transformations to businesses who need the purpose-built tools to maximize business efficiency while maintaining enterprise-grade levels of security."
Zayo UC+ with RingCentral is the latest addition to Zayo's managed comms portfolio and intends to deliver a thorough cloud-based UCaaS offering. Zayo says it integrates voice, video, chat, SMS, fax, and contact centre services into a single, easy-to-manage platform. Both businesses say the solution combines Zayo’s robust network infrastructure, integration planning, and engineering expertise with RingCentral’s native, AI-powered, and secure RingEX and RingCX solutions.
"Zayo has been a trusted managed services expert for 20+ years, helping organisations of all sizes thrive. In today’s world, where work environments are more complex and distributed, organisations need smart, scalable, and customisable solutions to keep up," added Michael McKerley, SVP of Managed Services at Zayo.
"Bringing RingCentral into Zayo’s lineup means our customers will have access to the best communications solutions from RingCentral, all supported by Zayo’s robust network and our expertise in implementation and management—ensuring everything works seamlessly."
More Specifics On Zayo UC+ with RingCentral's Feature Set
Both companies stress that Zayo UC+ with RingCentral offers actionable AI-powered capabilities complemented by Zayo’s robust network infrastructure. These new AI features encompass phone calls, SMS, meetings, and messaging, providing real-time insights and seeking to foster intelligent interactions. This enhancement aims to improve communication efficiency and workforce productivity.
Zayo and RingCentral highlight the customisable workflows of Zayo UC+ with RingCentral leverage Zayo’s largest independent network to deliver low-latency connectivity. This supports communication functions across all channels, aspiring to ensure a seamless pathway for integrating communication workflows into business apps such as Salesforce, Microsoft, Google, and Zendesk. This integration intends to enable effortless workstreams, increasing efficiency.
Zayo says it's committed to delivering exceptional customer experiences by providing a thorough networking solution that covers Internet, cloud, and voice services, all backed by a single end-to-end service agreement.
