Zoom has received a Pan-telecom license from the Indian government to offer Zoom Phone to India-based businesses.
Zoom has received a Unified License with Access – All/PAN India, NLD National Long Distance, and ILD – International Long Distance from India's Department of Telecommunications. This means Zoom Phone's cloud PBX application service can now be offered to India-based multinational corporations (MNCs) and businesses, enabling them to have a unified communication platform for their global workforces.
Abe Smith, Head of International at Zoom, commented:
We are thrilled and proud to receive the unified licenses from the Department of Telecommunications. With Zoom Phone, India businesses and multinational corporations can support hybrid work environments, foster greater collaboration among employees and elevate the customer experience."
"This important milestone underscores our continued focus in countries like India, a strategic growth market for Zoom, and our commitment to bringing new and innovative collaboration solutions to our users," Smith continued.
Zoom Helping Indian Enterprise Grow
"Feeling the pinch to produce more with less, Indian multinationals are increasingly turning to collaboration platforms including video communications to streamline workflows and engage employees, partners as well as their customers," said Nikhil Batra, Research Director, Telecom at IDC. "The launch of Zoom Phone will offer a competitive edge to the collaboration solution vendor in targeting the Indian enterprise customers."
Zoom Phone's raft of features aims to improve productivity among India's modern workforces, including intelligent call routing, auto attendants, interactive voice response, shared line appearance, call queuing, call analytics, voicemail, recordings and transcriptions, desktop/mobile app experience optimized for business users, and integrations with CRM applications.
India is among 47 countries and territories where Zoom has bundled its cloud PBX service in partnership with international telecommunication providers, offering phone numbers and calling plans to simplify customers' work processes to deploy and manage their phone services.
