NewsUC&C27 Feb 2023 · 3 min read

Zoom Teases Future AI-Powered Products

Zoom is adding AI meeting summaries, smart chapters and Zoom IQ for Sales, helping teams automate follow-ups and save time.

Jonny Wills

Zoom has recently hinted it will focus on more AI products in the wake of the buzz across the internet for the new tech.

The announcement comes in the run-up to the software firm's quarterly report, due this week.

For Zoom customers who don't want to record the meeting but want to share the summary, the firm intends to provide anoption to create a summary and everyone's next steps at the start of the session.

The video telephony software firm will also make intelligent records more potent in the future to automate repetitive tasksand follow-ups. Users can create more space for productive work, such as developing new products or offering improved customer support.

Zoom IQ for Sales Training Powered by AI

As well as these innovations, Zoom is currently at the research stage with a training environment for Zoom IQ for Sales using AI-power. The tools will provide sales reps with a practice environment for sales teams to prepare for customercalls, simulate various sales situations, improve sales pitches, gather feedback, and provide real-time content. An additional feature of Zoom IQ's will be to make sales meetings run more smoothly by tracking agendas and sharing notes.

Zoom is also looking into extending real-time translation to additional Zoom platform products, including chat.

Zoom Has Its AI In

As many Zoom users will know, AI is already incorporated into many elements of Zoom Meetings. Vijay Parthasarathy, Head of AI/ML, Zoom, confirmed: "AI-powered features such as virtual backgrounds, avatars, gesture recognition, and background noise suppression — make meetings more engaging and inclusive. Zoom Virtual Agent with Contact Center and our conversation intelligence solution Zoom IQ for Sales use AI as a foundation to help customer-facing teams deliver great customer experiences."

Parthasarathy looked to alleviate fears in the groundbreaking technology, stating: "As we continue to invest in AI, Zoom remains committed to ethical, and responsible AI development; our AI approach puts user security and trust at the centre of what we do, and we will continue to build products that help ensure equity, privacy, and reliability."

The AI chief's comments come in a climate where meetings are becoming ever-more crucial and valuable as a data resource, with a predicted 75% of work conversations being recorded by 2025. Zoom Meetings already facilitates 'smart recording', a functionality included in Zoom Business, Education, and Enterprise accounts (though not available for K-12 Education accounts).

Using AI to Create Action Points and Meeting Chapters

The Smart Chapters model uses AI to divide recordings into sections, while other NLP models help hosts and usersnavigate meetings quickly and easily by identifying action points and discussions on various topics.

Utilising GPT3 to extend Zoom's ML to understand the context of a meeting, the model divides the session into manageable sections (or smart chapters) and automatically generates chapter summaries. Once the outline is created, userscan add more or following steps to it before sharing it with a team.

Parthasarathy continued: "Empowering people to focus on what matters is at the core of why we are unlocking the value of AI throughout our platform. To that end, we want to introduce you to a new experience with our meetings summary technology, making meetings more digestible, actionable, and efficient."

For all our reports on the latest goings on at Zoom, follow the link here.

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