Zoom has announced "Ask AI Companion", a new conversational interactivity with its flagship AI service.
Announced at this week's Enterprise Connect, it is built into the Zoom platform and integrated with supported third-party apps, users can streamline their workday, instantly access critical information, automate routine tasks, and stay informed by consolidating data from Zoom Meetings, Mail & Calendar, Team Chat, Notes, Docs, and other sources.
Smita Hashim, Chief Product Officer at Zoom, said:
We have seen the positive impact that Zoom AI Companion has had on our business and our customers, transforming how we work by freeing up precious time for collaborative teamwork. Zoom Workplace with AI Companion will help solve real customer problems by bringing the core collaboration solutions into a single AI-powered platform to help improve productivity, efficiency, and the overall workday, all within the Zoom experience users trust and love."
Ask AI Companion will also support users in preparing for and recapping meetings, displaying relevant action items, drafting agendas, and summarising chat and email threads, as well as documents. In a subsequent release following the initial launch, Ask AI Companion will be capable of retrieving relevant content from select third-party applications (if enabled by the customer) to provide even more assistance.
Ask AI Companion is native across Zoom's new Workplace collaboration platform and and is included at no additional cost with the paid services in eligible Zoom user accounts.
AI Companion Coming To Zoom Phone
Zoom Phone now features AI Companion features to enhance call productivity and follow-ups.
Users can request post-call summaries and next steps, allowing them to focus on conversations without note-taking. Voicemail prioritisation ensures urgent messages are highlighted, while voicemail task extraction extracts tasks from voicemails, simplifying next steps. Additionally, Team SMS thread summary offers a concise overview of Team SMS threads in PowerPack, enabling users to swiftly catch up after being away.
Other AI Companion Upgrades
Ask AI Companion and its Zoom Phone integration aren't the only AI Companion updates revealed at Enterprise Connect this week.
