8x8 has added AI-powered video meeting features to its XCaaS communications, collaboration and contact centre platform to enhance productivity and efficiency.
The new capabilities allow users to leverage AI-boosted real-time transcriptions, smart summaries, and follow-up action items for improved collaboration during and after meetings. These latest features underscore 8x8's commitment to platform innovation, emphasizing the company's dedication to providing an AI-driven contact centre and unified communications service.
Hunter Middleton, Chief Product Officer at 8x8, commented:
Our continued AI-led innovations are motivated by our desire to provide organizations with the technology and solutions that make their customer engagement, communication and collaboration efforts more effective and efficient. These AI enhancements to the 8x8 XCaaS platform underpin exactly what we’re striving to achieve – superior employee and customer experiences – and we are deeply committed to bringing to market features that add value to our customers."
The list of new features includes smarter meeting summaries that enable asynchronous information sharing and easy follow-ups by suggesting next steps and action items, as well as meeting highlights and snapshots.
Meanwhile, meeting participants can experience more enriched and meaningful conversations as well as productive meetings facilitated by intelligent and seamless meeting transcriptions. These transcriptions can distinguish between speakers and suggest actionable insights, reducing the need for redundant and time-consuming tasks like manual note-taking.
Lastly, improved tracking is introduced, meaning users can link meeting artefacts directly to CRMs, such as Salesforce, for simple and centralized access, tracking, and reporting.
What Was The End of 2023 Like for 8x8?
October saw 8x8 introducing a wave of innovations to its XCaaS platform, including Microsoft Teams integrations and new meeting capabilities.
