World leading provider of video, chat, voice, contact centre, and enterprise-class API offerings, 8x8 has delivered some new information this week. According to the SaaS provider, its Workplace Productivity and Knowledge Management study found that 57% of employees struggle to find the right information in the workplace. More than half of the 2,000 knowledge workers surveyed are struggling to navigate the digital environment.
Additionally, 49% of employees say that they're spending between 30 minutes and 2 hours every day trying to track down the right information to perform crucial tasks. Around 19% can't find information on their current systems, while 17% don't have the correct permissions, and 16% can't reach the right expert in a timely fashion.
Barriers for Employee Experience
The inability to find information on the current landscape has a direct link to customer and employee experiences. People rate the consequences as things like spending more time in the office, 34%, more time required to resolve issues 27%, and frustrated clients 25%.
Now that 60% of employees agree that most of the information required to prevent these issues is concentrated among specific individuals, the key to success may be better collaboration. Around 72% of those polled say that collaboration will help them to perform more effectively. Additionally, what people believe about how to source information quickly is split across generational lines. 25% of 16-24-year-olds are most likely to use email if they need to speak to a colleague quickly, compared to 36% of 45-54 year olds. There's also a similar gap for chat applications, with 27% of 16-24 year old's' preferring them compared to only 15% of those between 45 and 54.
Dejan Deklich[/caption]
