Leading conference and expo for enterprise communication and collaboration solutions, Enterprise Connect, has now announced the finalists for the “Best of” Awards of 2020. The Best of Enterprise Connect is an award system intended to recognise innovation and excellence in the communication and collaboration space.
Judges examined a total of fifty entries for this year’s awards, concentrating on a variety of factors that help the companies to stand out from the crowd. Some of the elements considered included business impact, innovation, and technology advancement.
Award categories included:
- Best Innovation for advancing employee and end-user engagement
- Best Application for AI
- Best innovation in Customer Experience
- Best Innovation in Meeting Rooms
- Best in Enterprise Connect (Overall)
Best in Enterprise Connect (Overall)
This year’s Best of Enterprise Connect overall contenders include:
- Pexip: With the Adaptive Composition AI-powered solution offering real-time face detection, optimised screen real estate, and auto-framing features
- Omilia Natural Language Solutions: With the Omilia Cloud Platform miniApps – a zero-touch solution for natural language microservices system that handles single dialog tasks deployable instantly to any call centre provider and adapted to CCaaS environments
- Mio: For intercompany federation with Microsoft Teams, Webex Teams and Slack that enables customers to interact seamlessly with users on other messaging apps
- Journey: The Journey Identity platform, designed to help enterprises to establish interactions with customers that solve customer experience, security, and privacy issues
- Glia: For the Glia Conversational AI framework for compliance, as part of the Glia digital-first solution for customer service, with the framework to measure and provision AI-driven virtual assistants
- Genesys: With Predictive Engagement – featuring new capabilities to be announced during Enterprise Connect
Best Innovation for Meeting Rooms
In the Best Innovation for Meeting Rooms category, there is:
- RingCentral: With a new product to be announced at Enterprise Connect
- Kramer Electronics: With Via Go2 which delivers Android, Mac, PC, iOS, and Chromebook users wireless connectivity with advanced presentation tech.
- Avaya: With the Avaya IX spaces cloud solution for friction-free meetings
Best Innovation in Customer Experience
Journey is currently the only contender for the Best Innovation in Customer Experience award, with the Journey Identity Platform. This platform simplifies the process of creating trusted interactions with customers that can simultaneously solve customer experience, privacy and security problems. The Journey platform uses an encrypted network and a platform built with best-in-class identity solutions that can be applied dynamically using the existing enterprise mobile app.
