Guildford, UK – 11 October 2017 – Avaya today announced the UK launch of ACS Select, the next generation of the Avaya Cloud Solutions delivery platform, which is hosted securely on the BT Wholesale network. The service enables mid-market organisations with legacy on-premise and complicated integrations of multi-vendor solutions to transform their customer experiences, and create the same personalised and tailored cloud experiences which have typically been the preserve of larger enterprises.
Available through BT Wholesale channel partners, ACS Select will empower their medium-sized customers, a market known for its cautious approach to migrating existing on-premise infrastructures to the cloud. They will now be able to collaborate and communicate on a par with larger enterprises and personalise their customer experience across voice, video, messaging and customer contact applications, all via a single platform. This innovative hybrid cloud service is an extension of the longstanding relationship between BT Wholesale and Avaya, which combines the strengths of BT’s ultrafast high-performance Ethernet network and Avaya’s market-leading IP Office Cloud and Avaya Contact Centre Select solutions.
Building upon the strong Unified Communications (UC) team engagement and Contact Centre (CC) customer engagement foundations offered by Avaya Cloud Solutions, ACS Select offers further functionality, carrier grade resilience ‘out-of-the-box’, and business continuity options to improve and tailor the customer experience. It also includes managed service options to support channel partners’ go-to-market strategies, including a managed network which extends the SLA out to the customer site.
Intelligent call recording – which is vital for financial services and many other industries - will be included to ensure customers can demonstrate recording compliance with financial industry standards and directives, including the Markets in Financial Instruments Directive (MIFID). Secure Payments ensures compliance with Payment Card Industry Data Security Standard (PCI-DSS).
Growing enterprises need technology that can be configured to suit increasingly complex requirements unique to each company. With ACS Select, organisations which have tailored their on-premise platforms over time into totally unique environments can emulate that personalisation in the cloud. Flexible service options enable the configuration of customers’ platforms to their own specific hybrid or fully on-premise requirements.
In the hosted environment, BT Wholesale and Avaya will help companies better manage costs by eliminating the need for large, up-front capital investments and upgrades. The ‘pay-as-you-grow’ model will enable businesses to respond quickly and flexibly to their customer demands and improve both customer experience and revenue generation. Avaya and BT Wholesale have created an end-to-end service that is resilient, guaranteed and highly secure, whilst giving customers the flexibility to create, configure and control tailored architectures through their preferred channel partner.
