It’s been another scorcher of a week in the unified communication and collaboration space. As companies from all backgrounds continue to evolve to suit the “new normal,” we’re beginning to get a better look at what life might look like after COVID-19.
In the last 7 days, we’ve published our latest Security, Regulations, and Compliance round table, with insights from ThetaLake, Intrado, Fonative, Content Guru and CallCabinet. We’ve also examined some of the impressive ways companies are staying ahead of the coronavirus crisis demands.
If you haven’t had a chance to check out all of our stories this week, here are some of the highlights you don’t want to miss.
Security, Regulations and Compliance Roundtable
While trends in the communication and collaboration landscape change, one thing will always remain the same. Companies need to feel confident that the services they use are reliable, secure, and compliant. In a world where privacy is key, customers are relying on leading companies to keep their needs in mind with everything from end-to-end encryption, to advanced new tools.
We caught up with leaders from Content Guru, CallCabinet, Fonative, Intrado, and ThetaLake, to see what they had to say about the changing state of communication regulations. In our latest Roundtable, you’ll find insights into some of the biggest security challenges that teams are facing today, particularly in the wake of COVID-19. We also offer insights on how to address those challenges, and the role AI might play in the future of the industry.
Five9 Announces Record-Breaking Q2
Leading cloud contact centre provider, Five9, recently announced its record-breaking performance for the second quarter. The company has seen a value increase of around 29%, equalling approximately $99.8 million in revenue. According to spokespeople from the team, much of this growth comes from the catalyst of COVID-19, and the role the pandemic is playing in pushing people towards the cloud.
Five0 also announced a series of product additions and updates to support the companies making the transition into cloud contact centre environments. Updated tools include conversational artificial intelligence support from the Five9 virtual agent. You can also access new solutions for workflow automation and optimization. Check out the news here.
Staying Ahead of Demand with Google
Speaking of companies that are continuing to thrive during the pandemic, Google recently published a blog post on its efforts in the COVID-19 world. According to Google, the influx of new demand for cloud-based solutions had the potential to be a significant challenge for the team. However, by staying one step ahead of the curve, Google made sure it could adhere to the needs of its audience.
The SRE team for Google Meet jumped into action immediately, improving everything from capacity, to control options and dependency requirements. Google also explored various new opportunities to expand regional availability and update what teams could expect from Meet. Check out our recent story to learn how Google used canary environments and careful planning to delight its user base.
