Ever since Gartner revealed only 13% of employees are fully satisfied with the experiences they have at work; companies have jumped to act. Improving employee experiences isn’t just crucial to retaining talent and attracting new employees. It’s also key to achieving business goals.
Studies show that happy employees are up to 13% more productive. They’re also more engaged, and better equipped to deliver exceptional customer experiences.
"Connecting your workforce in a seamless manner is crucial in a hyperconnected ecosystem. Happy employees result in happy customers. So, whether you are looking at your network infrastructure, security or collaboration technology, your employees should remain at the centre of your business growth decisions in more ways than one"
- Anshul Kaushesh, AVP Product Marketing, Tata Communications.
Unfortunately, creating and preserving an excellent employee experience can be difficult in today’s workplace. As demand for hybrid work continues to grow, companies are struggling to unify, align, and engage their staff members in a distributed environment. The key to success lies in implementing the right communication tools, capable of bridging the gaps between your team members.
The Impact of Communication on Employee Experience
The hybrid workplace isn’t going away, with studies showing 89% of executives believing staff members will work remotely at least one day per week. While a flexible workforce can deliver numerous benefits, from cost savings to greater performance, it does present challenges for teams.
Perhaps most significantly, businesses often struggle to preserve excellent communication between distributed workers when they’re operating in different environments. Communication is crucial to ensuring consistent collaboration and business growth. However, even as companies embrace new modes of work, many are still reliant on complex, legacy communication systems.
Old-fashioned communications solutions aren’t suited to the needs of today’s employees. They place strain on IT teams, forced to manage and configure various siloed solutions. They also create additional strain for workers, who struggle to manage multiple distributed tools each day.
The Benefits of an Integrated Solution for Hybrid Work
Today’s hybrid workforce needs a single, unified solution for managing communication and collaboration. Teams no longer have the time to navigate multiple different tools simultaneously. Instead, they’re searching for a single-pane-of-glass service, built to enhance productivity.
An integrated UCaaS solution takes the legwork out of managing, building, and updating your communications infrastructure, while simultaneously ensuring you can empower your team. Unified solutions consolidate communications and communications data, eliminating silos that can harm the efficiency and performance of employees.
A fully integrated communication solution also:
1. Reduces Business Costs
Maintaining multiple hardware units and software licenses adds to any company’s overheads. You don’t just pay for the platforms, but for professionals to supervise and maintain the systems. A fully-integrated UCaaS solution minimizes costs, giving you the opportunity to pay for a single platform.
With a lower TCO, it’s easier to expand the number of employees who can access your cloud collaboration solution for improved productivity and efficiency. What’s more, because innovative cloud-based tools are inherently scalable, you can adapt your platform and features to suit your business needs, adding new tools and removing features when necessary.
2. Simplified Management and Deployment
Today’s companies need to be agile and flexible to compete in an ever-changing communications market. However, implementing new tools and services into a legacy infrastructure can be complex, expensive, and time-consuming. With an integrated UCaaS solution, companies can access a single, convenient platform for managing end-to-end calling, messaging, and other features.
