CallCabinet has released the latest iteration of its AI 'Conversation Analytics' solution with new intelligence functionality that will raise user experiences.
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The compliance call recording specialists CallCabinet describes Conversation Analytics as a “powerful” AI-powered compliant call recording, conversation analytics, business intelligence, and quality assurance solution.
It asserts that the solution is becoming the “go-to” for companies seeking a technology that integrate with all platforms, channels, devices, languages, and locations. Now, CallCabinet believes it is “set to wow the market” with this upgrade.
Craig du Plessis, Vice President of Analytics at CallCabinet, spoke about the inspiration behind the new and improved solution: “This iteration of our Conversation Analytics delivers a more focused approach for ease of engagement delivered right to our user’s fingertips.
“After deep collaboration with our customers over the last 12 months, along with the advances of AI, it was abundantly clear the direction we needed to continue going was to bring customisation of these insights even closer to how businesses interact with their daily business intelligence.”
Said du Plessis also drilled down on some of the benefits users can expect from the upcoming release:
“Beyond a slew of exciting new analytics features, we've also given the entire platform UI a visual makeover, aiming for uniformity in style, a sleeker appearance, better narratives, and smoother user journeys.
“This update is about making data interaction more straightforward, logical, and configurable.”
The Latest Conversation Analytics
CallCabinet intends to showcase the ability for compliant call recording and conversational analytics to be used across all company departments to feed into business intelligence.
It points to a new interaction journey visualisation feature that can provide a view of each interaction with the associated sentiment, action points, and interaction summaries in a user-friendly format. As a result, users will be able to rapidly assess every conversation, with the ability to make changes as strategies and needs evolve.
The upgraded solution also offers the ability for users to enter “dynamic conversation” with the data.
