Recording calls has slowly become a staple of modern business practice, with the move to handing calls through collaboration platforms making the process even easier.
What started in the financial industry as a result of regulations, such as the Markets in Financial Instruments Directive (MiFID), has moved to contact centers as more data is being processed for the betterment of businesses.
With that in mind, the importance of picking the right recording analytics provider, with the best feature sets, can not be understated, as the difference can have a large impact on the business.
In comes ASC Technologies, worldwide leading provider of software and cloud solutions in the field of omni-channel recording, quality management, and analytics, with Recording Insights, their certified compliance recording solution for Microsoft Teams. Aimed primarily at the financial sector, the solution is one of the first certified compliance recording solutions.
“There are lots of cases where businesses have to comply with regulations on their video calls,'' said ASC Technologies Director of Product Management, Ralf Rösel. “Whether it’s from institutions like the FCA or other legal authorities as well as regulations such as PCI DSS which deals with credit card transactions.
“In almost all of these cases, businesses have to record calls or conversations in general to fulfill these regulatory requirements. One example is MiFID II in the European Union, but also within US markets and the UK there are similar regulations where you have to record nearly everything if you work in the financial industry.
“Our solution focuses on ensuring our clients are compliant with these regulations using Microsoft Teams. We don’t have to say much about the Teams platform as it is so popular, but now businesses can access our certified app for compliance recording, running natively on the collaboration platform”
Convenience Recording
All organisations with a legal obligation to record and archive their communications will benefit from a recording tool that is integrated with Microsoft Teams. ASC Recording Insights analyzes all communication in Microsoft Teams to ensure seamless compliance with critical regulations.
Key features of the solution include an encrypted and secure environment where recordings are stored, recording analytics and insights, including keyword lookup and categorization.
All this amounts to a solution that hands enterprises the ability to efficiently and securely go about their business knowing that they are complying with the regulations imposed on them.
“Our main focus is compliance recording” continued Rösel. “But we also provide what we call convenience recording for contact centres and internal communications, that produce insights for the businesses to look through.
