What separates Unified Communication 3.0 solutions from basic collaboration tools?
Slack has always been a major competitor in the collaborative space. It was one of the first applications to introduce the world to team collaboration tools. However, while Slack integrations and features continue to grow, it's rarely enough to suit the complete needs of a considerable enterprise organisation.
When collaboration and communication is a crucial feature of a growing businesses, you can't afford to compromise on any part of the UC 3.0 stack. Slack excels in team experiences, but there's nothing there for enhanced user experience, customer experience, or business experience.
When we look at the enterprise-focused tools like Cisco Webex Teams and Microsoft Teams, we discover solutions that can take meetings and productivity to the next level.
For Team collaboration meeting support, Cisco and Microsoft both offer:
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- Consistent one-on-one team chats with unique channels and groups for each department in your organisation.
- Visual collaboration with real-time file sharing and editing opportunities, along with digital whiteboarding.
- File sharing via integrated storage options, like Microsoft OneDrive and Sharepoint.
- Bots for meeting assistance, collaboration planning, and even meeting recording or transcription.
- VoIP calling through Webex Calling and Microsoft Teams Calling
- Video conversations available at the click of a button without the need for extra apps and access codes.
- Meeting scheduling and organisation without having to flip between calendars.
- A wide range of integrated video endpoints, room kits and interactive whiteboards
So, what can each provider specifically offer when it comes to Meetings in UC 3.0?
Cisco Webex Teams Meetings
Cisco Webex Meetings and Events are at the heart of Cisco's Meeting strategy. These proven tools offer an integrated conferencing experience. Whether you're joining Webex standard meetings, meetings from the Teams app, or personal room meetings, you'll be able to enjoy a range of incredible features. For instance:
- Personal room meetings to keep conversations private
- Cisco Meet now for instant communication.
- Built-in Webex assistant - a voice assistant that can record conversations, transcribe discussions and set up future meetings on your behalf
- People Insights so that you can gather context about who you're speaking to before the session begins.
- Facial recognition in meeting rooms to track usage of collaboration tools.
Crucially, anyone with a Webex Teams account can start a meeting easily with just one button. There's no need to wait around for IT teams to come and set your solution up for you. Users can join from anywhere, switch devices with ease, and more. When someone with a Webex Meetings account designs a space for a meeting, they'll also have access to all of the Webex meetings capabilities they need, including phone audio options, recording, guest meeting access and more. Anyone in the space can be given the right to record the meeting, mute and unmute people, or add people to the conversation, without relying on a singular host. Webex Meetings supports up to 200 participants at once, and there are meeting controls that allow you to switch between speaker view, shared content, people lists, and so much more. There's complete end-to-end control over all the information you could need to enhance your conferencing sessions. Combine your meeting solutions with added Webex features like digital whiteboards and smart assistants, and you can make your daily conferences as intelligent as you like. The Cisco Webex Assistant can even help with screen sharing, conference room availability management and booking, device control, starting and recording meetings and so much more. Cisco's addition of artificial intelligence into the meeting room environment helps to add both simplicity and intuition to the collaboration space.
