RingCentral and BT have announced the launch of Cloud Work RingCX, an AI-powered platform designed for business contact centers.
“This solution leverages our combined expertise, with BT’s network leadership and resources alongside our industry-leading technology and innovation in Unified Communications and Contact Center,"
Homayoun Razavi, General Manager, Global Strategic Partnerships at RingCentral, said.
"Together, we’re helping businesses empower their employees while transforming the customer journey across various touchpoints.”
This cloud-based contact center platform with built-in AI assistance is engineered for ease of use and deployment to empower organizations working with BT to enhance customer experiences through a combination of voice and messaging applications.
What RingCentral Brings to BT
Cloud Work RingCX marks a significant evolution in a decade-long strategic partnership between BT and RingCentral.
The solution leverages BT’s network resources and unique service wrap, which integrates advanced security and fraud management, alongside RingCentral’s technology in the UC and contact center.
Together, they intend to help businesses empower their employees while transforming the customer journey across various touchpoints.
By combining with BT Cloud Work, this new Cloud Work RingCX platform allows BT customers to manage all their contact centre activity in one place, supporting their customers via a full mix of communication channels and using AI to improve workflow.
This is because Cloud Work RingCX integrates voice calls and over 20 digital channels.
As such, it provides businesses the flexibility to choose how they interact with their customers.
This enables businesses to scale contact center capacity operations without having to hire a lot of extra agents to work the phones, or sacrifice customer experience by not being able to meet any growth in use.
“In a digital world, we know businesses of all sizes want flexibility in how they support their customers. Working with RingCentral, we’ve developed Cloud Work RingCX to give them just that."
Chris Sims, Chief Commercial Officer Business at BT, said.
