Leading unified communications solutions provider, CounterPath, recently announced that it has been working with WinTech, a global technology solution developer, to enhance the brand's visitor management solution. WinTech chose CounterPath as their solution for high-definition video and voice solutions for ALICE, the company's AI-enhanced virtual receptionist.
ALICE, which stands for "A Live Interactive Customer Experience," is the tool that WinTech relies on for advanced visitor management, communication, and greetings. This tool serves as a crucial virtual receptionist for SMBs that want to offer their guests a more personalised check-in and reception experience. The WinTech brand embraced CounterPath's VoIP SDK to bring more high-quality HD voice and video communications to the ALICE network. These functionalities mean that ALICE can now guide customers through check-ins, send notifications to staff, and connect employees and clients more efficiently.
Next-Level Visitor Management Systems
Recent research in the marketplace suggests that the environment for visitor management systems will experience 8.3% CAGR growth over the next five years. By 2024, the space should be worth around $1.2 billion. According to the CEO of WinTech, Mike Yoder, the company needed a robust SDK with a proven background in the VoIP market to help them accelerate their visitor management strategy.
Although WinTech evaluated several options over the years, they ultimately chose CounterPath as their go-to solution. According to Yoder, other SDKs were lacking in multiple components where CounterPath excelled. Today, the VoIP SDK from CounterPath helps WinTech to power high-definition voice and video solutions to make ALICE an incredible virtual receptionist.
WinTech believed that developing VoIP capabilities from scratch for ALICE would be an expensive and time-consuming process. They decided that it was better to use an SDK with ongoing support, maintenance, and updates available.
Todd Carothers[/caption]
