Mobile-first, always-on: today’s modern world can be a challenging place in which to do business. Manufacturing, service, hospitality, entertainment; no matter what the vertical - nor the size of the enterprise - those leveraging the power of technology are able to respond best. Communication, of course, is key. Step forward the clever, omni-channel, all-in-one-place communications platform. Voice, video, messaging, email – all brilliantly integrated to provide customers and colleagues with a smoother, slicker and altogether more modern way of connecting. For end user organisations and IT service partners alike, the opportunities to drive improvements, efficiencies and growth are everywhere. The first step? Picking the right provider. “Far fewer businesses, customers or stakeholders now operate from a fixed place or at fixed times so a new, mobile-first approach is required,” says Jim Eagers at leading unified business communications solutions provider NEC, whose feature-rich, easy-to-use UNIVERGE BLUE platform delivers big.
A New, Mobile-first Approach is Required”
“Post-pandemic flexible working means we all now operate from wherever works most effectively; sometimes in our office, sometimes from home or elsewhere. That makes easy, seamless and reliable communication mission-critical. And it means that, for businesses, deploying the right tools is as about important as it gets.” In the case of UNIVERGE BLUE, 90-plus business phone system features are combined with chat, video, screen sharing, conferencing and file management functionality - all brought together via a single user interface. Mobile devices become a frictionless part of the phone system, increasing workforce flexibility thanks to ‘anywhere, anytime, any device’ accessibility. Call routing is slick and smooth; voicemail messages are transcribed into text and email for fast, efficient handling; and chat, text messaging, video conferencing, screen sharing, file sharing, and file backup are all super-securely integrated for greater collaboration and productivity.
Communication in Action
For NEC customer Eastleigh FC - a forward-looking UK professional football club with ambitions to soon enter the English Football League – the platform has been a communications game-changer. “The solution that was in place previously was simply not fit for purpose,” says Eastleigh FC Commercial Manager Alex Pike. “Most of our staff are rarely sat at their desks. They are constantly moving around our large site and, since COVID, we have staff that now work remotely or from home. Not only were we missing lots of incoming calls, we were also unable to route them through to the correct department. “The Chairman also wanted to be contactable at all times, especially on away match days. None of this was possible with the system we had in place. We are a full-time professional football club but you wouldn’t have thought that when calling into the club.”
