Pure-cloud business communications company, Dialpad, recently revealed that they would be launching Call Center a cloud-focused call centre solution for companies who need more agility, flexibility, and scalability from their call centre services. The service is built on top of the popular Google Cloud Platform, and it's designed to remove some of the complexity that was common with traditional call centre environments.
The Call Center platform should help small and mid-sized businesses alike to transform the customer experience in a cost-effective way. This means that every company, no matter how small, will have the opportunity to build brand loyalty with their clients.
The SMB Communications Environment is Changing
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CEO and co-founder of Dialpad, Craig Walker[/caption]
The contact centre solution from Dialpad arrives at a time when small businesses are searching for more from their vendors when it comes to serving customer experience (CX) needs. As exceptional experiences emerge as the only true differentiating factor for any brand, modern call centre software could be the key to helping SMBs stay on top of their marketplace.
According to the CEO of Dialpad, Craig Walker, the company believes that disruptive innovation is key to supporting modern businesses in today's highly-complex communication environment. The new Dialpad Call Center is designed to make it easier for companies from every background to focus on what's important to their future: creating happier customers.
The Call Center platform comes equipped with a stunning user interface and intuitive experience intended to give representatives and agents a range of easy-to-use features when they're interacting with customers. The system is equipped to drive bigger sales, better service, and greater efficiency within the workforce.
Dialpad Call Center[/caption]
