The cloud communication platform provider, Dialpad, has partnered with MIA Distribution, increasing its customer reach in Australia.
MIA Distribution, an Australian UCaaS provider, will be able to extend its offerings to include what Dialpad calls its TrueCaaS (truly Unified Communications as a Service) solution.
Dialpad recently partnered with Google to list its UC-CC solution on the Google Cloud Marketplace.
Brad Milne, Managing Director, MIA Distribution, said: “We are thrilled with the new Dialpad partnership. It is the first partnership of its kind and an exceptional milestone for Dialpad and MIA Distribution. Dialpad’s innovative cloud platform and unique product suite allow clients to implement the solutions that best fit and support their customers.”
“Partnering with Dialpad expands our ability to provide first-rate choices to our resellers and we look forward to additional growth and success as a result of this partnership.”
Dialpad’s TrueCaaS is a device-agnostic cloud communications platform designed for businesses of all sizes.
The TrueCaaS solution includes a management display console that integrates all parts of a computer infrastructure, simplifying the process and improving the user experience.
Dialpad combines its proprietary AI in Australian English, ASR (automated speech recognition) and natural language processing (NLP) to enable transcription analysis, automated note-taking, sentiment tracking, and call coaching.
