Today’s full enterprise communications stack is a big beast.
Networks, platforms, applications. Users, tools, endpoints. On-premise, at home, and up in the cloud.
This complex, integrated, and unified multi-component ecosystem is of course the business-critical beating heart of every large organisation that rightly prioritises productivity, efficiency, and user experience.
Trouble is, for those tasked with monitoring, managing, and reporting on the full stack’s myriad functions, efficacies, and outputs, it can be complicated, clunky, and time-consuming.
Often, each component has its own in-built analysis, insight, and configuration capabilities: sold as standard at the point of procurement and hailed by providers as a complimentary benefit with differentiating power to positively transform performance.
That may of course be the case in isolation. However, a stack comprising tens, hundreds, or even thousands of individual components from different vendors needs a simple, standardised software solution that sees it all, controls it all, and speaks a single language.
For that, enterprises must pick a provider partner that has everything it takes to deliver.
“Organisations are rightly investing hugely in unified communication platforms, integrated applications, tools, meeting room equipment and endpoint devices such as smartphones, laptops, headsets, and video conferencing – their critical reliance on it all causes tension when it comes to its effective monitoring and management,” says Tim Jalland, Solution Manager at leading digital workplace management software provider VOSS Solutions, which can provide that crucial single-pane-of-glass visibility and control.
“Systems may be large and complex, and they may serve multiple users at multiple sites in multiple countries. There may be a global IT team in a single location with responsibility for overseeing and managing everything. However, as well as a global view, organisations need local views if they are to leverage the potential those systems offer to drive efficiencies and deliver a return on investment.
“When the scale is very large, it can be extremely difficult to go looking for critical, granular information, even if you know where to look. The sheer volume of data that can be created on a daily basis means that, to find it, capture it, analyse it, and act upon it requires extra capability.”
Microsoft Teams, for example, is a perfect case in point.
