Does Combining UCaaS and CCaaS Equal Better CX?

Gamma explores whether combining UCaaS and CCaaS can improve CX, supporting hybrid working and technology consolidation.

UC Today's David Dungay hosts Richard McPhee, Solutions Director, Gamma.

In this session we discuss the following:

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…

Read nextordered by techtelligence · every pick explained

GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?

GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.

Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing

Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead