Dstny has enhanced Carrier Automate, a product for connecting carriers to UCaaS through a single service connection, streamlining and improving the overall user experience and business journey from end to end.
Carrier Automate enables service providers to sell PSTN services to customers that use one or more cloud calling platforms by simplifying the way that carriers bring voice to Teams, Webex, and Zoom.
Akshay John, Principal Customer Solutions Architect at Dstny Automate, told UC Today that Dstny has taken steps to make Carrier Automate both easier to use and easier to sell.
“We sit between UC and voice, therefore we need to make this bridge as smooth and as seamless as possible,” he said.
“With Carrier Automate, our refinement goal has two tiers: one for the service provider and one for their customers. Taking on board feedback allowed us to polish the product in terms of reporting, provisioning, and configuring. The outcome is an improved customer experience throughout their journey.”
Seamless Number Management
At its core, Carrier Automate is designed to make it easy for enterprises and service providers to push numbers into their UCaaS of choice. The streamlined process allows number provisioning globally, regardless of UCaaS.
Akshay said:
“For customers who choose Operator Connect, this experience is driven by Microsoft’s new APIs, allowing numbering actions to be carried out within the portal itself. This means there is no need to switch between Carrier Automate and the Teams Admin Centre to manage your numbers.”
Enhanced Reporting
Offering detailed reporting to service providers has been a core priority for the Dstny team, enabling service providers to better understand specific customers and their orders, and making it easier to identify trends.
