Dubber and Alianza have partnered to make conversational AI technology available to over 200 communication service providers (CSPs).
Dubber will introduce its AI-powered conversational intelligence solutions to the Alianza platform, offering cutting-edge insights to the latter's CSP customers. The integration of Dubber's portfolio of capture tools and AI-driven insights allows Alianza to equip CSPs with advanced capabilities to position them at the lead of the global adoption of conversational intelligence technology.
Steve McGovern, CEO at Dubber, commented:
Like Dubber, Alianza recognizes the value of delivering a cloud platform to service providers, and our companies share a common vision of where our industry is headed. As voice data capture becomes increasingly critical for service providers and end-users alike, we look forward to working closely with their team to provide Dubber’s platform-as-a-feature and call recording capabilities as an integral part of their Business Cloud Communications solution."
The feature set produced by the partnership, and now available to Alianza's CSP customers, encompasses unified recording, in-depth analytics, and voice AI, empowering service providers to maximise value from communication data. It also produces services for uniquely differentiated end users.
"Alianza is well known in our industry for their relentless focus on delivering an exceptional customer experience," added McGovern. "They have invested significant resources in building their own truly cloud-native, carrier-grade communications platform built for service providers and their customers."
Dubber's strategy on conversational intelligence extends beyond transcription. Dubber's technology leverages AI to capture content and transform pivotal points in conversations into valuable insights with action items. This allows service providers to distinguish their business and innovate and monetise their networks."
"Dubber provides innovative, value-added services to our service providers as an integrated part of Alianza's robust cloud communications product suit",” said Dag Peak, Chief Product Officer at Alianza. "Dubber’s market-leading ability to provide unified call recording and advanced analytics at scale complements our cloud-native solution perfectly."
