Microsoft has started the new year on a positive note, with the announcement of 3 new features for Microsoft Teams. The latest capabilities are designed to support Firstline workers as they complete service-oriented roles in hospitality, retail, manufacturing, travel and more.
Because Firstline workers are typically required to be "on-the-move," Microsoft has implemented more mobility and versatility into the flagship Teams collaboration product. The new features introduced include a mobile experience that users can customise to suit their needs, a "Praise" feature for quick recognition from managers, and a Graph API for Microsoft's Shift scheduling tool.
The update provides even more ways to keep Firstline employees productive and connected.
A Custom Teams Experience
The latest selection of solutions for Microsoft Teams Firstline workers will give these employees more opportunities to communicate and collaborate intuitively on-the-go. Whether you're a flight-crew member or a field service worker, you'll be able to share information with people inside your organisation easily, without having to resort to unsecured or dangerous consumer apps.
Microsoft Teams is giving Firstline employees the freedom to customise the mobile experience that's available to them, with a build-your-own experience. Workers can access the tools they need to complete tasks every day and ignore the features that aren't relevant to them. Some of the new mobile-only features available include the option to record and share audio messages, a smart camera and location sharing.
IT administrators can give each employee exclusive access to the role-based features that they need, including private chats, calendars, calls, channels, and more. Microsoft is even offering a "Firstline Worker configuration policy template" to help speed up adoption.
