Enreach has announced the launch of Shomi, an AI-powered personal assistant aimed at enhancing the communications and collaboration of its Enreach Contact solution.
“We are redefining the role of AI in business communications, making it a practical, everyday helper rather than a complex technology, all in line with our commitment to democratizing cutting-edge technology, so it benefits everyone,”
Koen van Geffen, CTO of Enreach, said.
Built on Enreach's proprietary Conversational AI technology, Shomi represents a push to deliver the company's commitment to making advanced technology accessible to businesses of all sizes.
Examining Shomi
Enreach Contact is an omnichannel solution that enables businesses to interact with their customers in a variety of ways.
With advanced features like AI-driven analytics and reporting, automation workflows, and integrations, businesses can gain greater insight into their customer service operations.
As part of the Enreach Contact unified communications solution, Shomi expands its AI offering by providing an intelligent companion that helps agents manage their workflows.
It simplifies tasks that typically take time and effort, such as managing calls and voicemails, summarizing meetings, or sharing notes.
