Global Call Center software firm Talkdesk's Founder and CEO Tiago Paiva believes most people don't want to back to an office.
Speaking at the UC Summit 2023, Paiva reveals:
"It's very interesting because I remember us having this conversation during Covid, and everyone was asking us: please make sure we never have to go back to an office, and everyone was asking us this at that point."
- Paiva was speaking to UC Today ahead of UC Summit 2023, which takes place between Monday, January 23, running until Friday, January 27 – click here to register now
Paiva balances this with a common downside of working from home; he comments: "I think the other side of it is working from home every day all day for a long, long time is also pretty lonely, and you miss being with people; so that's how every kind of work of came up in the last year."
Paiva comments as part of the
UC Trends series, where he also talks about his background and answers ten quickfire questions about himself. He expands on his comments about hybrid and remote work and, referring to his firm, says: "In the last 12 months, I think we've learned that working from home has a lot of benefits. We still work mostly remotely at
Talkdesk, and we still have offices all over the world — and people can go in — they just don't need to go into the office like before. We all love being together, and it's such a pleasure to be with your team, to get a face-to-face connection, so in my opinion, hybrid is here to stay."
The one-to-one interview also reveals insights into Talkdesk's global operation, and Paiva speaks positively about the work it has been doing as a company: "Internally, I think we've done a great job being able to motivate people to keep pushing people to do their best work and be their best selves. That's something that we work on every single day."
Paiva concludes that this approach is reflected in how Talkdesk implements its customer service: "For the customers — internally — we don't just have one team focusing on the customer; we have everyone in the company focus on the customers. We try to do our best for the customer, which means providing the best customer support and professional services and spending a lot of time building products."
