UCaaS tools are quickly becoming a must-have investment for countless companies looking to preserve productivity and collaboration in an evolving workplace. Offering all of the benefits of a unified communication ecosystem, with the scalability of the cloud, these systems enable brands to remain agile in the search for excellent employee experiences.
Evolve IP, a leading UCaaS and collaboration provider, offers a host of tools intended to empower the modern workforce with carrier-grade voice and state-of-the-art security. The Evolve IP UCaaS platform is an all-in-one solution for businesses searching for a convenient way to upgrade their communications stack with the flexibility of the cloud.
Winner of the UC Partner Awards for 2022, Evolve IP’s UCaaS solution addresses the needs of virtually any business, including those in highly regulated environments like healthcare. Let’s take a closer look at what the platform can do.
Evolve IP UCaaS Review: Features
The Evolve IP UCaaS platform is an enterprise-grade environment for communications and collaboration. It offers a Carrier Grade Voice Platform for peace of mind and integrates seamlessly with the tools businesses may already be leveraging. Users can even access leading providers, Microsoft Teams and Cisco Webex platforms, through their Evolve IP ecosystem.
The functionality available from Evolve IP depends on whether you’re leveraging the company’s dedicated solutions for voice-enabling Evolve Anywhere with Webex and Evolve Anywhere with Microsoft Teams. The dedicated platform is primarily what we’re looking at today, and it comes with everything businesses need to manage their workforce, including:
- Carrier-grade voice for users across the globe
- SIP phone compatibility
- Business continuity through backups and flexible cloud routing
- International coverage for all users
- Call recording with built-in AI capabilities for analytics
- Call reporting and insights
- CRM integrations
- Omnichannel contact centre capabilities
- A virtual receptionist application
The solutions available for Webex and Microsoft Teams build on the functionality offered by these platforms with enterprise-grade video and audio conferencing, administration services, soft client and mobile capabilities, call quality dashboards, and real-time analytics. Users can also leverage dedicated team phones and a comprehensive application library with plugins and bots.
Evolve IP UCaaS Review: Benefits
Evolve IP’s end-to-end conferencing, collaboration, and communication platform serves the needs of modern companies breaking away from legacy tools in search of a more agile online platform. The Global Collaboration system supports teams wherever they are, regardless of which device they might be using. Users can also choose to merge the functionality offered by Evolve IP with the tools they’re already using, thanks to in-depth Microsoft and Cisco partnerships.
Suitable for companies in a host of industries, Evolve IP’s UCaaS platform can integrate with contact centre functions to provide an end-to-end communication ecosystem. Additionally, the technology works well with other brands through a range of integration options. Benefits include:
- Exceptional security: For companies concerned about the potential privacy and security threats of hybrid and remote work, Evolve IP offers a host of security, access controls, and privacy features. Companies gain complete control over their compliance rules, privacy policies, and data security. There are even specialist solutions available for those in the healthcare and financial services industries, with specific regulations to address.
- Reliability: Evolve IP’s unified communication platform and its integration options for Microsoft Teams and Cisco Webex both come with access to enterprise-grade communication tools. The highly reliable ecosystem can connect employees around the world with an industry-leading uptime guarantee. Additionally, everything can be managed remotely, online, through a streamlined admin interface.
- Flexibility: Users can choose whether to leverage the Evolve IP global communication and collaboration platform on its own or unify the company’s technology with Microsoft Teams or Cisco Webex. This allows for the development of a highly flexible environment, which adapts to suit any business needs. What’s more, numerous integrations for contact centre tools, voice recording, CRMs, and more make expanding the software simple.
- Intelligence and analytics: Alongside exceptional communication and collaboration quality, business leaders can access valuable insights and analytics within the Evolve IP platform; depending on the configuration of the ecosystem, brands can leverage everything from call recording capabilities with built-in AI insights to real-time views, dashboards, and alerts for call quality and conversational metrics.
- End-to-end communications: With Evolve IP, companies can access not just a complete UCaaS environment but also a flexible cloud landscape capable of connecting both their contact centre and UC investments. The end-to-end solution has its own omnichannel contact centre available, alongside CRM integrations, to help keep everyone on the same page when it comes to customer service.
Additionally, Evolve IP is committed to delivering an excellent level of customer service and support. Users can leverage everything from intelligent business continuity features to international coverage across multiple countries. Administration services and support are available upon request. Plus, users can partner with Evolve IP on custom UCaaS setups.
