Experts in the world of IP endpoint management, Swoop Datacom recently introduced their comprehensive lifecycle management service "ForgeServe". This unique system provides resellers, distributors, and service providers with the end-to-end lifecycle management services they need to minimise operating expenses and increase margins when implementing IP endpoints.
As agility emerges as the key to success in today's quickly-transforming digital world, ForgeServe offers a powerful and intuitive way to provision and manage IP devices. With a state-of-the-art zero-touch approach to setup, ForgeServe could be the perfect solution for those who need more innovative deployments within the UC industry.
To help you learn a little more about Swoop Datacom's answer to the end of "Plug and Pray", we've put together this guide into the major features and benefits of the ForgeServe solution.
The Key Features of ForgeServe
ForgeServe is designed to help service providers support their customers with a rich and personalised IP management experience. With a host of compatible endpoints to choose from, Swoop Datacom ensures that service providers can offer bespoke UC solutions for their customers. What's more, you get to manage everything from a simple single-pane-of-glass interface. The primary features of the solution include:
- Centralised platform-wide configuration
- Simple "GUI" (Graphical User Interface) for creating, monitoring and modifying IP devices
- Complete visibility over devices in a multi-tier environment
- Visual representations of deployment and service status
- Secure mutual certificate authentication
- TLS point-to-point support at a device level
- Real-time critical service information
- Automated device redirection services
- Integrated scheduling with triggering features
- Bespoke "APIs" for custom ITSP processes
- Automatic failover support using AWS and automatic server backup
- Geo-tag location tracking
- Remote firmware upgrades
ForgeServe Connect, Engage and Acquire
Billed as a strategy to help resellers become super-efficient in IP provisioning and lifecycle management, ForgeServe provides unique insights into the cradle-to-grave IP experience. The system focuses on three over-arching management capabilities, including:
- ForgeServe Connect: ForgeServe Connect is the IP Provisioning part of the system designed to offer easy migration between providers, remote firmware upgrades, and real-time device support. ForgeServe packages come with the CONNECT provisioning license built-in to help streamline sales
- ForgeServe Engage: The device management aspect of ForgeServe comes under the "ENGAGE" banner. ForgeServe includes a rich selection of resources for advanced security and device control. Users can automatically locate and claim devices in a system, then enjoy comprehensive management with remote access
- ForgeServe Acquire: Finally, the ForgeServe logistics engine helps resellers to create more customised customer experiences with seamless order and logistics capability to their customers with the self-service shopping cart facility
Who is ForgeServe for?
ForgeServe by Swoop Datacom allows IT support staff, system integrators, and resellers to create their own custom end-to-end service offering for end-users. As customer experience becomes the most crucial aspect of business success, ForgeServe delivers a solution for fully-managed IP product services. Everything from QoS support to product monitoring is handled from a single user interface.
Because ForgeServe is based on the cloud, it can be accessed and deployed within seconds. Even the most complex device configurations can be easily connected to call control platforms, for the advanced creation of UCaaS environments.
ForgeServe is ideal for anyone who wants to improve customer satisfaction while reducing OpEX and long-term costs.
ForgeServe Favourites
With a logistics engine, device management system, and provisioning service all bundled into one, ForgeServe provides a comprehensive method for managing any communication endpoint. For today's resellers, this service could be the key to differentiating themselves in a competitive marketplace. Some of our favourite features include:
Simple Zero-touch Deployment:
ForgeServe is a fundamentally simple and innovative database packed full of useful templates that help with the configuration of endpoint devices. It's available to deploy with or without phone hardware, and because it's already on the cloud, resellers and service providers can offer bespoke lifecycle services for their customers, without changing the existing network. Users can enjoy:
- API direct import automation
- Uniform interfaces for service and device settings
- Comprehensive device implementation and management features
- Modules that work either in integrated suites or on an independent basis
- Zero-touch provisioning
Flexible and Scalable:
Forget the hassle of complicated implementation issues. ForgeServe offers a range of manual and automated provisioning services, perfect for making IP endpoint management simple. As end-users continue to grow and scale, resellers can evolve with them, offering simplicity with:
