NewsUC&C10 Jun 2019 · 2 min read

Highlight Introduces Better Broadband Management

Highlight’s Broadband Clarity gives service providers better broadband visibility, speed insights and Ofcom-ready minimum guarantees.

Rebekah Carter

Highlight, a Software-as-a-Service provider available in more than 100 countries, recently introduced its new Broadband Clarity solution. The advanced service assurance feature will help to provide visibility and insights into the stability and speed of critical broadband connections.

For the last 19 years, Highlight has been assisting Enterprise Corporations and Service Providers with their network strategies, showing them application and network performance in real-time, along with extensive analytics. The launch of the new Broadband Clarity feature comes soon after Ofcom reaffirmed its commitment to improving broadband services in the UK. From the beginning of March this year, a new "voluntary" code requests that service providers give their customers a minimum speed guarantee. The guidelines also compel service providers to inform customers of predicted broadband speeds before purchase.

Taming Unruly Broadband

Highlight is committed to providing its clients with value in the form of critical insights into broadband and application performance levels. The new Broadband Clarity feature brings more discipline to difficult-to-manage broadband connections. This allows service providers and their customers to access and identify lag issues. The more you know about your broadband connections, the easier it is to resolve problems quickly and provide meaningful speed guarantees.

According to Highlight, customers can access a clear representation of how their lines are performing, along with visual representations of how speed has evolved over time. According to the Product Director for Highlight, Martin Saunders, partners have long said that managing broadband connectivity can feel like taming a wild animal. Few broadband connections can be properly monitored - even in bigger businesses, due to a lack of appropriate tools.

Old-style monitoring tools can spot huge outages, but they often miss the lines that drop below contractual speeds and become unstable. The result is a chaotic environment that's difficult to fully manage and support.

Useful Insights with Broadband Clarity

Thanks to Broadband Clarity, companies can unlock full visibility into their Broadband connections, meaning that providers can manage lines more effectively. With help from Highlight, vendors will be able to differentiate themselves more meaningfully in a crowded connectivity market, by giving customers crucial guarantees on the kind of service that they can expect.

When it comes to supporting providers with thousands of broadband connections to handle, the advanced thresholding engine from Highlight learns the stable speeds available for each line and applies appropriate low-speed thresholds. Alerts are configurable to ensure the lowest number of false positives possible. This unique functionality makes Highlight the only tool on the market that can meet the challenges that come with handling thousands of broadband connections.

Highlight gives service providers access to easy-to-understand and intuitive reports that are just as easy for technical teams to use as customer and service account managers. The Highlight services also provide multi-tenancy support, so customers can access Highlight directly and view their IT estate with ease. Additionally, customers that turn their broadband connections of at night can adjust their alert filters accordingly, so that reports only arrive during business hours.

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