As vendors go through consolidation of partners and revisit processes in an attempt to streamline their business, Swoop Datacom has a challenge for smallest to the largest vendors to undertake. Is your provisioning process zero touch? If it is zero touch, what does that actually mean?
I met with John Bennett, Co-Founder and CEO of Swoop Datacom, to find out just how many touches were in Swoop Datacom’s provisioning process.
The current provisioning processes
John began by summarising the typical process that vendors are following today.
“At the moment, vendors are paying people to unbox their phones and pre-stage them. There’s lot of customers using this manual process and they don’t fully understand that zero touch provisioning means zero touch”
John told me the current process with some providers is something like this:
- Unbox the phones
- Pre-stage the handset
- Have a little fiddle
- Give them a polish
- Feel like they’ve accomplished something
“We’re not the single touch or two touch provisioning option, it’s genuine zero touch”
Swoop Datacom’s platform means that all the systems do the work behind the scenes. All the right people get the right phones with the right config.
And this is different to what vendors are used to.
Changing single touch to zero touch
John told me what Swoop Datacom’s wants to change is the mindset that this is difficult.
“You don’t need a partner in each country. There is one global process where you order your equipment and you have the same user experience, the same control and the same visibility. You can buy any of the 300 phones we support and make sure your processes are using the same methodology”.
This means your business productivity levels increase as you no longer have to invest time and resource.
How to disrupt service management and provisioning
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John Bennett[/caption]
I then put my vendor hat on and told John that it felt a little exciting and disruptive. But with those feelings come nerves. John settled my nerves quickly.
“It’s about vendors realising that we have the people that know what they are doing – with years of experience and understanding – of how we can put existing devices together using one simple method. We’ve done all the back office work and coded these applications together. And we’ve proved it globally by rolling phones out everywhere. You don’t have to have ten different processes per handset or vendor”.
I then touched on security concerns when introducing a new technology of process. With 99.999% SLA and 100% uptime, the stats should speak for themselves. John added:
"We’ve onboarded 15 different partners and they’ve all penetration tested for security processes many times. Everyone of them has signed off on it to make us live. None of them have ever come back with a security breach. We’ve tested the system to the point of breaking and gone to the nth degree to had network overlay security process that are more complex than some of our vendors are used to.
We sometimes go as far as advising vendors to what security processes they should be rolling out and adhering to. There have been occasions where we’ve realised our intellectual property out to them as a guide”
