The workplace, and the tools employees use to communicate and collaborate, have changed substantially in recent years. Enterprise organizations are rapidly adopting cloud-native technologies and services to enhance user experiences, enable hybrid work, and improve scalability.
However, this means many business leaders, particularly those responsible for larger organizations, are managing ever-more complex technology environments. They’re juggling multiple unified communication and collaboration tools, alongside legacy systems, and new investments.
“Managing a hybrid UC environment in a large enterprise is challenging due to the complexity of integrating diverse systems and technologies,” says John Ruthven, CEO at IR.
“According to research by Ecosystm, 35% of employees continue to face technology issues. Without a comprehensive view, identifying and resolving issues becomes difficult, leading to a whole range of disruptions that reduce productivity, cause frustration, and ultimately end up impacting an organizations bottom line.”
To ensure they’re enabling excellent user experiences, enhancing productivity and efficiency, and keeping costs low; while investing in the right technologies, business leaders need end-to-end visibility. Here’s how you can improve your insights into your hybrid ecosystem.
The Importance of Visibility in a Hybrid Environment
In today’s workplace, employees are reliant on a wide range of tools that help them to stay productive and connected with their colleagues. Unfortunately, in a hybrid landscape, where cloud and legacy solutions need to work seamlessly together, system observability can be a challenge.
A lack of comprehensive insight into various connected tools and services leads to significant problems for business leaders. Productivity and employee satisfaction can suffer, as IT teams fail to effectively monitor and resolve poor call quality and downtime amongst tools. Additionally, business leaders can encounter problems with compliance, due to a lack of visibility into how data is managed in an ecosystem.
To make matters worse, companies often suffer from higher operational costs, as lack of automation and proper monitoring forces IT staff to spend a lot of time on manual provisioning, maintenance, and reactive problem solving.
How to Improve End-to-End Visibility
To overcome the challenges outlined above, and maintain true visibility into a hybrid ecosystem, companies need to invest in two things: monitoring, and observability.
Monitoring tools allow organizations to take a proactive approach to observing a system’s performance in real-time. Solutions like those offered by IR, allow companies to collect and analyze performance data, translate that data into real-time insights, and use those insights to proactively mitigate issues.
Observability solutions, on the other hand, ensure companies can leverage the data and insights produced by monitoring for a deeper understanding of the whole system, and continuously evaluate its performance.
A full monitoring, observability, and performance management solution allows companies to pinpoint the source of issues quickly, even in a complex hybrid environment, from a single location. This helps IT teams resolve problems faster before they impact employees and business performance.
Implementing a Comprehensive Visibility Strategy
Every organization embracing a hybrid environment for communication and collaboration will have their own goals to address, and challenges to overcome. To ensure you’re making the most of your ecosystem, and mitigating issues consistently, you’ll need to:
1. Understand Your Ecosystem
Different platforms and tools used in the modern business landscape will require different approaches to both observability and monitoring. Before you begin implementing tools for end-to-end visibility, it’s important to get a clear view of the tools your employees use, the components, dependencies, and functionality of different platforms, and the workloads that run on each platform.
